Can't recover full backup from NAS in 2021
I have a full backup that I am trying to recover from my NAS, using my Acronis 2021 recovery cd. I have the laptop connected to my network router via cable, but cannot see the NAS. I have also tried connecting directly to the NAS via cable, with the same result.
Seems that my version 2021 is out of support, and I cannot find anything of help in the FAQs area. Would appreciate any assistance with this.


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Some further images from one of my VM's booted from ATI 2021 Linux based rescue media (.ISO file) showing a connection to my own NAS.
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Thank you for the assistance.
I am using a Windows generated boot cd, from Acronis 2021. I can now access my NAS, but am unable to authenticate via Acronis. I know the username and password are correct because I can connect to the NAS from other devices, but when I test the connection to make a connection in Acronis authentification fails.
I am rather frustrated, and have no idea how to proceed.
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Christopher, you may need to qualify your credentials for accessing the NAS, i.e. prefix it with other details.
See KB 1551: Acronis Bootable Media Recovery Wizard Keeps Asking for User Name and Password When Trying to Restore an Image from a Network Share - which speaks to this but doesn't give any real examples!
Also KB 58004: Acronis True Image 2016: Troubleshooting Issues Related to NAS Credentials - which does give some examples of how the credentials might need to be entered.
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