c:\jenkins_agent\workspace\ati-main-win-ati\ ... \home\backup_worker\impl\backup_worker.cpp

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Hi all,

My backup with Acronis Cyber Protect Home Office Demon, version 26.1.1.39703, keeps crashing.

It searches c:\jenkins_agent\workspace\ati-main-win-ati\417\home\backup_worker\impl\backup_worker.cpp:185 - that isn't there.

It reports subsequently

  • error 0x40014, no file access, 
  • error 0x40011, the file does not exist,
  • error 0xfff0, can't find the file,
  • error 0x13c0005, action finishing with errors.

But I don't have that file and don't have an ATI, so what is Acronis whining about??

Main question, of course: how to repair this?

Paul

 

Wed, 03/16/2022 - 10:53
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mvp

Paul, welcome to these public User Forums.

Any references in the error message or logs referring to c:\jenkins_agent\... are purely internal diagnostic messages used by the Acronis developers and do not refer to any local paths on your computer.

Download a copy of the MVP Assistant log viewer tool and use this to look at the logs to see if they show any issues during the operation process?

The latest version of the new log viewer tool is at the link below. 
MVP Assistant update for Acronis Cyber Protect Home Office (Version 1.1.6.0)

If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.

If you have Files & Folders backups using .tib files (or Disk backups from earlier versions using .tib files) or using Cloning then look in the Demon logs.

Other logs are shown by the MVP Assistant under the 'Active Logs' heading of the Log Viewer page of the Assistant.

The Schedule2 log contains information related to scheduled task but is one of the more difficult logs to read / work through.

The log files should be zipped to preserve their original file names if sharing in the forums and would need to be less than 3MB in size, otherwise you would need to share the zip file via a Cloud share service such as OneDrive, Dropbox etc.

Thu, 03/17/2022 - 09:52
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Comments: 2

Hello Paul,

  You can't get errors like "file not found" if you have one-drive or similar software on your computer. I was having similar issues and fixed it by excluding the directories that one-drive used. I am not an expert but believe it is because part of the software finds the file name, but the file does not really exist on your pc instead it is stored in the cloud. When you use the normal file explorer, then the file is downloaded automatically if you try to access the file.  When using backup software (I have found the problem is across many backup solutions), the file is not downloaded (which is good as I wouldn't want to download all the files every time) hence the program reports file not found.

  I would first try to back up a very small set of files that you know are stored on your computer to prove that Acronis is working.

Thu, 03/17/2022 - 22:30
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 2

Hello Paul,

  The error is probably caused by the use of One-drive or similar software. I have found that I have to exclude the One-drive folders for Acronis to work. The problem is common across other backup solutions. To quickly test this try and backup a small selection of files that you know are on your pc and not stored in the cloud. One-drive (and other similar programs like idrive) are good at storing information in the cloud but making it appear on your machine, however the backup programs see the file name but there is not really a file there sat on the drive.

 

Thu, 03/17/2022 - 22:41