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Error 0x4000d: The file is corrupted Acronis Cyber Protect Home Office

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Hello

 

I keep getting the same error 0x4000d message when backing up one of my Windows 10 systems to my NAS. Another Windows 10 system backs up fine. Can anyone help with this please.

2021-11-03T18:00:00:406+08:00 2796 I00000000: -----

2021-11-03T18:00:00:406+08:00 2796 I00000000: Acronis Cyber Protect Home Office Demon started. Version: 26.1.1.39703.

2021-11-03T18:00:00:438+08:00 2796 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;

2021-11-03T18:00:00:438+08:00 2796 I00640002: Operation ADMIN started by schedule.

2021-11-03T18:00:00:465+08:00 2796 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;

2021-11-03T18:00:00:466+08:00 2796 I013C0000: Operation: Backup

2021-11-03T18:00:00:466+08:00 2796 I0064000B: Priority changed to Low.

2021-11-03T18:00:06:963+08:00 2796 E0004000D: Error 0x4000d: The file is corrupted.

| trace level: error

| line: 0xaa33a143c434a607

| file: c:\jenkins_agent\workspace\ati-main-win-ati\417\home\backup_worker\impl\backup_worker.cpp:185

| function: `anonymous-namespace'::ReturnCodeToError

| line: 0xaa33a143c434a607, c:\jenkins_agent\workspace\ati-main-win-ati\417\home\backup_worker\impl\backup_worker.cpp:185, `anonymous-namespace'::ReturnCodeToError

| $module: ti_demon_vs_39703

|

| error 0x4000d: The file is corrupted.

| line: 0xc8d8731ce106f9ce

| file: c:\jenkins_agent\workspace\ati-main-win-ati\417\archive\ver3\adapter\error.cpp:64

| function: `anonymous-namespace'::ConvertArchive3Error

| line: 0xc8d8731ce106f9ce, c:\jenkins_agent\workspace\ati-main-win-ati\417\archive\ver3\adapter\error.cpp:64, `anonymous-namespace'::ConvertArchive3Error

| $module: archive3_adapter_vs_39703

2021-11-03T18:00:07:106+08:00 2796 E013C0005: Error 0x13c0005: Operation has completed with errors.

| trace level: error

| line: 0x9f2c53c72e8bcedb

| file: c:\jenkins_agent\workspace\ati-main-win-ati\417\products\imager\demon\main.cpp:741

| function: main

| line: 0x9f2c53c72e8bcedb, c:\jenkins_agent\workspace\ati-main-win-ati\417\products\imager\demon\main.cpp:741, main

| $module: ti_demon_vs_39703

 

0 Users found this helpful

Andy, welcome to these public User Forums.

The log files should provide more information to identify which file is being referenced here!

You need to be using the new log viewer tool per the link below. 
MVP Assistant - a new tool, including new Log Viewer (Latest version 1.1.4.0, 9/27/2021)

If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.

If you have Files & Folders backups using .tib files (or Disk backups from earlier versions using .tib files) or using Cloning then look in the Demon logs.

Other logs are shown by the MVP Assistant under the 'Active Logs' heading of the Log Viewer page of the Assistant.

The log files should be zipped to preserve their original file names if sharing in the forums and would need to be less than 3MB in size, otherwise you would need to share the zip file via a Cloud share service such as OneDrive, Dropbox etc.