Skip to main content

General issues

Thread solved

Hi,

I switched from True Images in Dec 2021 so we could add another computer to this back up system. Things are not running smoothly and I'm hoping this forum will help me figure it out. 

After it makes 6 backups, I have to delete the old ones. Often this will not allow me to do so, giving me a "it's open in COM surrogate" error message. I haven't figured out how to resolve this.

When I need to delete old backups, I used to be able to highlight several and delete at once. This program has not allowed that. In doing this one at a time, I inadvertedly make an error and delete the wrong one. When that happens, the system won't continue the backups if they aren't in sequence. So, I delete them all and sometimes that does the trick and sometimes it doesn't. I haven't figured out when it will and when it won't. 

Any help with these issues would be awesome. I'd like to resolve this. Many thanks in advance!

Marci

 

0 Users found this helpful

Marci, please see KB 61844: Acronis True Image 2019, 2020 and 2021: How to delete old backups which describes how to use the Clean up versions tool to safely delete unwanted backups without the issues that can arise when doing this in Explorer etc.