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Moved to a new computer and trying to remove backups from the cloud - how?!

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Regular Poster
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Comments: 120

Hi guys!

 

I have just moved to a new computer. Deinstalled Acronis from the old one and installed Acronis to the new one, activated the license and signed in.

I do NOT need most of the files on the cloud anymore and would like to remove them (such as backups and sync folder). I don't seem to be able to access them, however. I see them in the browser, but cannot remove them or do anything with them, really. I do not see anything in the app on the new computer, just that most of the available space is taken.

I have reinstalled the app on the old computer, but now don't see any of the files in the app either.

I'm at a loss here. This all should have been easy to do through a web interface, right!?

 

What should I do? Any help would be very appreciated!

Samo

0 Users found this helpful

Samo, welcome to these public User Forums.

On your new computer, in the Acronis GUI Backup page, do you see any backups listed in the 'Other' section - if so, then you should be able to take the Delete option for those backup tasks and trigger a delete of the cloud backups in that way.

You need to be signed in with your Acronis Account email address & password in the Acronis GUI for this.

Otherwise, you should be able to open the Online Dashboard from the Account panel in the Acronis GUI, then click on the Backups option in the left side to see all backups stored in the Cloud.

If that still doesn't allow you to delete the unwanted backups, then I can only suggest contacting Acronis Support direct as they are the only people with access to the cloud servers.