NAS File not found during backup
Hi, I'm new here and have a backup issue. I am running Acronis True Image 2021 which I am told is out of support.
I create a backup of files I store on my NAS. They can be accessed throough Acronis and I can even create new folders.
When I run a backup the log reports "File or folder not found". When I look at my NAS log there is a login failure message.
I have updated my Credentials Manager on Windows 11 to reflect the administrator uid/password.
When Acronis cannot login used to get a prompt. Is there any way I can reset the credentials in Acronis.
Regards,
Alex Kara


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Thank you Steve, I truely appreciate you taking the effort to help me with this issue.
I was advised that my 2021 version was "obsolete" and out of support. While I have no issue with licensing per se, I am a perpetual license believer and avoid subscriptions, which seems to be the only option available.
I won't get a chance to attempt the fix till the weekend (or early next week), however, after a quick browse of the URL provided, it seems to describe my exact situation.
It a shame there is no such option built into Acronis.
Again, I thank you in advance.
Kind regards and keep safe,
Alex
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Thanks again Steve, I managed to make the regedit change and the backup was working in about five minutes...
Sure much quicker than the Teamviewer session I had for about 4 hours yesterday with QNAP support without any success.
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