Problem with continuing backups after reinstalling Windows
Hi,
I'm using Cyber Protect to backup a few computers at home. Let's say the problematic computer is called 'pc-3' in the Cyber Protect Console. I've been backing up this computer for a long time, without problems.
However, I've had to reset this Windows 10 computer (downgrade from Windows 11) and because of that had to reinstall the Cyber Protect Agent.
When I followed the installation steps, all with default settings, then it sees the new Windows 10 install as a new computer in the Cyber Protect Console. It is still called 'pc-3' in the Console, but it is viewed as a unique device nevertheless. This means that I cannot continue my old backups. Of course, I can just backup this "new" pc-3 to the cloud, however I do not have enough backup space.
So, is there a way to tell the Cyber Protect Agent that I want to continue with an "old" backup?
Jeroen, welcome to these public User Forums.
If you have been backing up Windows 11 to the Acronis Cloud previously and have since reverted back to Windows 10, then I would not recommend trying to continue with the original backup as there will be at least 15 - 20 GB of changed data at a minimum because of the change in OS version, along with very many other changes to data that will increase this size!
If space in the Acronis Cloud is an issue, then you will need to remove the old Windows 11 backup using the Acronis Dashboard and then start a new backup for your reinstalled Windows 10 PC.
Maria Belinskaya wrote:
Such behavior is expected because the ID of a machine in the console is changed with the new OS.
We recommend continuing the new backup chain and deleting a previous one if you are lack space.
However, you can still select a previous backup chain by editing your backup plan and manually entering its name.
Thanks for your answer. I was afraid that the move the W11 changed my OS/machine ID, too bad. I tried creating a new backup chain, next to the old one, but I indeed did not have enough space (it was close though). In the end I decided to remove the old backups (after backing up to an external drive). Of course, the older backups are gone, but that was not so much of an issue. It would have been nice if you could tell the Console that your machine ID has changed, but I also realize this is a bit of an exceptional case.
Steve Smith wrote:
Jeroen, welcome to these public User Forums.
If you have been backing up Windows 11 to the Acronis Cloud previously and have since reverted back to Windows 10, then I would not recommend trying to continue with the original backup as there will be at least 15 - 20 GB of changed data at a minimum because of the change in OS version, along with very many other changes to data that will increase this size!
If space in the Acronis Cloud is an issue, then you will need to remove the old Windows 11 backup using the Acronis Dashboard and then start a new backup for your reinstalled Windows 10 PC.
Fortunately I do not backup my complete machine, only personal files. Thanks though, a useful tip for those who do!
Maria Belinskaya said:
However, you can still select a previous backup chain by editing your backup plan and manually entering its name.
In the case of reverting back to a previous OS environment or upgrading to an new OS environment, especially involving Win 11, users should start fresh with all new backup tasks. It is being found by testers that file system conflicts exist between Windows 11 and Windows 10 machines and the effects of those conflicts on backups are unknown and potentially could be disastrous from a recovery perspective.