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Problems with installation of latest uiodate for True Image 2021

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I tried to install the latest important update for Acronis True Image 2021. This failed leading to a notice suggesting that I switch off the Antivirus software. This did not help to solve the problem.

Acronis tells me on their website that the technical support for Acronis True Image 2021 has ended on December 31, 2021.

Alex

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Alex, welcome to these public User Forums.

You should be able to get technical support for installation issues arising from the latest security update from Acronis but you may need to choose non-technical option that shows as support for Trial / Pre-Sales / Licensing etc.

This will then give you an option for an live chat with Acronis Support.

See the following KB documents related to antivirus programs.

KB 36429: Acronis Software: exclude program folders and executables from antivirus and other security programs

KB 46430: Acronis Software: Making Acronis Products Compatible with Antivirus Software

One further suggestion would be to try downloading the new build from the Acronis Product Updates page link instead and try installing that one, ensuring you are doing so as Administrator.