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Quarantine restore

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The new True Image 2021 has quarantined a couple of files that make up a vmdk virtual disk. This has disabled the vm they are part of.  Attempting to use the restore feature results in the message "cannot restore 2 items". Why does the program do this?  Where is the quarantine location and why is that not part of the display?

 

 

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Don, welcome to these public User Forums.

I was able to successfully restore some files that went into the Quarantine for ATI 2021 by selecting the file then clicking on the Restore button shown.

If this process is not working for you, then I would recommend that you open a Support case direct with Acronis Support.   I do not know where the quarantined files are stored but would suspect that they would be encrypted even if you did find them.

Please report this (if you have not already done so) via in app feedback. Make sure that system report is attached.

Ian

This has happened again on a laptop with the same virtual machine files.  Acronis is destroying data by moving individual files which make up a virtual (vmdk) type disk into quarntine. Choosing restore to original location or a different location results in an error.  If I can't trust a BACKUP program to protect existing data why should I use it? Why on earth would you install such a system into my BACKUP program???  Please, flog the marketing idiot who did this.

The quarantine files are held within the appdata\acronis\quarantine folder. They have been placed into a zip file that is named with a guid. The zip archive also contains a dat type file with the same guid name.  Somewhere within this file there's a password for the zip archive. It looks like the restore option does not know what the zip file password is or can't determine what it should be from the dat file. I've escalated this with Acronis, not a good "feature" to remove data.

Don, while waiting for your support case with Acronis, I would recommend excluding all your VMware folders from the Protection feature, or else changing the settings to Notify only instead of Quarantining any files it suspects as being malware!

Personally, I have all the Protection in ATI 2021 turned off on all my PC's running 2021 because of other issues with this new unwanted feature!  I have a number of VMware VM's and make regular backups of these to an external drive but would not want to have any .vmdk files moved to quarantine regardless!

I agree with Don, a few floggings are likely in an order derived from this "feature".  I normally specify some data disk-level exclusions on Acronis Active Protection as I've run into problems with it before quarantining files it shouldn't and even worse failing to restore them when trying to reverse the damage.  I recently installed Acronis on one of my other machines and forgot to set the exclusions.  I woke up to Acronis snooping through 1.8 million files and quarantining a few hundred in the process.  Of course, it fails to restore most of the files and now I need to spend hours cleaning up its mess.  Some floggings are definitely in order.  I really like how these basic features don't work and Acronis offers experimental features as well.  I don't use the experimental features but at this point, I don't think I'll use the product anymore period.  I'll be relying on Rsync, dd, and if need be CloneZilla.  They have been working since the 90s, meanwhile, Acronis just keeps breaking stuff.  Keep up the good work team!  Send my regards to the dev and marketing teams.