The saga of being unable to Restore goes on

I have never had much luck with downloading disk images from the Acronis cloud. The process involves creating a zip file, and as there is a lot of interaction between the local PC (due to encryption it cannot be done by the Acronis servers) and there is a tendency for the connection to time out. The problems are compounded by the zip file starting to download before it creation is completed. The speed of you connection is therefore largely irrelevant.

Unlike you have have been able to do a recovery direct from the cloud, but that was many years ago.

Ian

Peter,

I would not attempt to use the cloud storage for a Windows System disk backup.  Cloud storage is best for file/folder usage.

Peter Ledden said:

My problem is, I boot with an external drive with a survival kit installed and it boots in to TI successfully, I then choose the image  (on an external drive) I wish to restore it then goes to a calendar page which is unresponsive, I can choose nothing, even if I knew what to choose

 Can you tell us if the image you wish to recover is on the same external drive as the Survival Kit is or is it on a different external drive?

It sounds like from your post that the image you wish to restore is on a different disk than the survival kit.  That may be part of the issue. 

Another factor here could be the size of the backup chain you are attempting to use.  Backups created by tasks in True Image have dependencies.  That larger the backup chain is the more total data that must be processed before the app can offer you an image selection.  During this processing phase the calendar view can be unresponsive.  How long have you waited for that condition to work itself out?

The idea of the calendar itself is to provide a point-in-time for recovery.  If you select a date which has no associated image to restore then that date will remain grey in color.  Selecting a date that has an associated image to restore will result in a date color of green.  If you cannot select anything then this suggests that the app is still analyzing data in the backup chain.

Thank you for your reply. The image I wish to restore is on the same external drive as the Survival kit, if that is necessary it defeats my plan to restore an image from an SSD in my PC. I only image in Custom/ Full  format, no chains, no differentials, should be simple. I have attached my captures to demonstrate the choices I make when producing an image, are there any mistakes in my choices?

Peter, there are no issues with storing your backup images on your Survival Kit external drive as your images have shown you are doing.

Did you see the embedded YouTube video in my earlier response above showing how recovery works for me?

Thank you Steve for your efforts, is that Youtube video actually on Youtube because I find it too small to read, also age, family and time zones preclude quick responses from me, please bear with me. I played around yesterday and an image I had stored on an internal SSD seemed to work but I was too nervous to commit to the final OK. But that solution precludes me from saving and restoring from external drives, I shall try again today to restore from an external drive than contains the Survival kit and an Custom-Full image of my C:\drive, I will also take a photo of every stage. You are so helpful, I am embarrassed taking up so much of your time.

Peter,

I think you have run afoul of a dependency issue that exists in the application when creating full disk backup images.

Your task will create a full disk image each time it is run however, because that backup name remains the same as any/all previous backup files created by the backup task all files are dependent upon each other being present in the same location as they were originally created.

Lets say you run your task 5 times and create 5 full disk backups.  You then move one of those five to a new location and then attempt to restore it.  The application will search for other dependent backup files and when it cannot locate them will error out saying the file is corrupted in most cases.

In your reply you state:

"The image I wish to restore is on the same external drive as the Survival kit, if that is necessary it defeats my plan to restore an image from an SSD in my PC."  What do you mean here exactly?  Are you using the Survival kit drive to boot your computer yet the backup file you wish to recover is on another disk?

I am including a link to another Forum post that discusses the dependency that exists for Disk/Partition backups:

Stand alone backup images

Thank you Enchantek for your observation, I don't think that applies to me beacause I give each image a different name so one is never dependent on any other, I am truly hopeful that this ius my last posting on the subject.  have attempted a dummy run restore of a full image from an external disc, I have posted photos of every stage and would welcome any observations anyone may have. In the  confusiodidn of going back and forth between DOS boxes and Windows all my photos may not conform to my comments. I didnot actually restore as I wished t have your comments before I actually committed to it

At the risk of boring you all rigid I would like to get approval from you all you very helpful gentlemen to OK my settings for a restore from my external drive which has an image from this morning 30th August.

Photo 1. After booting from the external drive with a Survival kit installed.

Photo2.  I click on Recovery.

Photo 3. Choose F:\ 30 August to Restore.

Photo4. I have to click AGAIN to choose image to restore

Photo 5. I have to click AGAIN on image to restore

Cannot understand why I have to choose image to restore THREE times.

Photo6.

Arrive at Calendar page, 30 August is in BOLD and 29 August is highlighted in green, if I click on green it displays a time in the right panel, if I click on 30 right panel says -nothing to display

Photo 7. Items to recover, I assume I choose Disk 1?

Peter, ref the YouTube video, you can watch it in full screen mode using the option in the bottom right corner, or watch it directly on YouTube via another option given.

The direct link is:  https://www.youtube.com/watch?v=TcZxIf8pClY

Peter, although your backup is named as 30August2021.tibx, in the Date column shown in your images, the actual date of the backup image is clearly shown as being 8/29/2021 so there may be some timezone adjustment going on here.

In the calendar selection panel, you need to select the Date that matches the date of the backup, not the Name you used.

Please try watching the YouTube video I posted in full screen which should make the process a little clearer.  Hopefully you won't encounter the issue with the disk being unable to be locked and the suggestion to use Linux based rescue media but I have left that in the video in case it may help other users who do hit this issue!

Peter,

Thanks for clarifying how you name your backup images.

I agree with Steve that your image 30August2021.tibx was created on 29, Aug. 2021 so is the correct image for recovery.  As Steve says select the correct creation date of the image to be recovered.

Yes, choose Disk 1 for recovery.  This refers to the disk number contained in the backup image itself and simply refers to all partitions included in the image.

Thank you Steve, your observation is absolutely correct, I produced an image this morning , first of September, I then tried to restore but when I came to the  calendar page, Sept 1 was not bolded so I went back to 31 August and Hey Presto it was bold and there was a time in the right panel which I could select so I chose that and it restored perfectly. Thank you for all your help, I wonder if Acronis could somehow alter TI so it reflected the different time zones. For example I am 7-8 hours in front of London. My relief is palpable.Thank you also to Enchantek for your time and effort.

Peter,

Glad to hear that you have this sorted.