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Unable to use my Acronis Cyber Protect Home office software

Thread needs solution

Hello, my current installation of Cyber Protect Home office seems to be hosed and I cannot get the software uninstalled.  First, when I try to uninstall the software it gives me an error:

"Uninstallation failed"

Error details: The parameters are not valid.

Build: 39703

I am stuck and unable to do anything with the software.

Please help.

Saket

 

 

0 Users found this helpful

Saket, welcome to these public User Forums.

If you cannot perform a normal uninstall of ACPHO, then please download the Acronis Cleanup tool (link below) and try using this.

Note: the cleanup tool will remove all Acronis software from your PC.

Do a Windows restart after running the cleanup tool to complete the actions.