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"Unsupported file type" error for my fresh tibx mobile backup

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Hi there,

I am trying to browse a recently created local tibx backup of my cell phone data. The backup was created by the ATI mobile app with the help of the desktop ATI 2019. A few days later I upgraded to ATI 2021. This thing can't see the new backup. When I manually try to add tibx into my backup list, the program displays a "Unsupported file type" error. What can I do? I need to get my files back.

Filename: 02428699-0B2E-4750-ADCF-9566D87B233F.tibx

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The .tibx backup files created by the Acronis Backup mobile application are not compatible with the .tibx files created by the main ATI 2021 application and therefore you cannot use the option to 'Add existing backup' to add such files to the GUI!

See forum topic: Phone backup (recovery) - where I documented how to recover the data for mobile phone backup .tibx files, along with screen images.

Thank you for the information. I've created a ticket to get an official response. To me, this state of things looking insane and incomprehensible. The company's software doesn't support its own proprietary file format.

enabokov wrote:

Thank you for the information. I've created a ticket to get an official response. To me, this state of things looking insane and incomprehensible. The company's software doesn't support its own proprietary file format.

Sorry but your statement is not correct.  ATI does support .tibx backup files created for mobile backups but just not in the way you are trying to use it!

Again, see the topic I referenced above which has screen shots of how to manage your mobile backup .tibx file using Acronis Drive.

Hi Steve. Is it possible to recover files from mobile tibx to local computer drive? Mobile app tries to restore all the data to my phone, and this is not what I want.

You may be able to look at your mobile data via the 'Acronis Drive' option in Explorer and then use Copy & Paste from there.  I cannot test as Acronis Mobile is no longer compatible with the old version of Android used by my mobile phone!

What's the Explorer?

Windows Explorer.