In Windows entire system restore: recovery to the original location failed due to an error

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We have a fairly new/powerful laptop that we needed to send in for a warranty replacement for a broken screen.  So I turned off bitlocker(waited for decryption and rebooted), then ran a entire system backup to the external D: drive usb drive.  The backup and validation completed perfectly.  I then disconnected the external drive and ran a windows 10 built-in reset/erase to make sure we didn't send in the laptop with any personal info.  When the laptop came back, I did another reset/erase/reload of windows.  I notice that during these reloads of windows it clears the tpm.. sidenote...   I then re-disabled bitlocker on the new windows install.  I installed windows with a different local account username by the way.  When bitlocker was fully unencryted, I re-installed acronis, connected the external drive, and in acronis i added the existing backup on the external drive to the view and clicked on recovery and left the defaults for entire system recovery.  The recovery started and then asked for a reboot to continue.. I click yes. 

During the reboot recovery this error pop's up:

image 930

We hit the red X

It then boots back to unchanged windows login, If I check the error in acronis on the recovery operation in the activity tab, it very vaguely says:

"recovery to the original location failed due to an error"

Why wouldn't this recovery work? I need to recover from in windows because I am remotely helping a friend with their laptop and recovering from a bootable acronis cd would be too hard to do remotely

I will also attach some error logs from mvp utility.  I didn't copy everything from the logs, just some of what seemed relevant.  But I still don't see a clear reason why recovery wouldn't work.  

please help :)

 

 

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errors.txt 10.14 KB
Wed, 10/12/2022 - 16:57
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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mvp

I installed windows with a different local account username by the way.  When bitlocker was fully unencryted, I re-installed acronis, connected the external drive, and in acronis i added the existing backup on the external drive to the view and clicked on recovery and left the defaults for entire system recovery.  The recovery started and then asked for a reboot to continue.. I click yes. 

Sorry but the above method is not recommended and most likely will fail due to the limitations of using a small Linux based recovery environment following the restart.

It is also giving you a lot of unnecessary work with reinstalling Windows and Acronis all with the intent of wiping it all out again during the recovery operation.

The recommended approach is as follows:

First: create the Acronis 'Simple' version of rescue media (on USB or DVD media), ideally this should be done on the same system where it will be used so as to pick up any required device drivers from the Windows Recovery Environment when creating Windows PE rescue media.
Test that you understand how to boot your PC from this rescue media employing the same BIOS boot mode as used by Windows on the PC.

Next: boot the PC using the rescue media along with having the storage drive containing the backup image to be recovered attached.

Check that you can see the correct target drive where the recovery will be restored to!  Identify this by name or contents.

Recover the backup image to the target drive, selecting the top 'Disk' entry to perform a whole disk level recovery that doesn't require you to specify the location & size of each partition!
Note: the first action of the recovery will be to wipe the target drive, hence the caution about selecting the correct target drive, and the comment about not wasting time installing Windows first!

When the restore is complete: check the Log for the operation before you exit from the rescue media environment.  The log can be saved if needed by right-clicking on the top line.

Finally, disconnect the storage drive, remove the rescue media and reboot the PC by closing the main Acronis application window.

KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

KB 69472: Acronis Cyber Protect Home Office: how to create bootable media

KB 69427: Acronis Cyber Protect Home Office: How to restore your computer with WinPE-based or WinRE-based media

See forum topic: [How to] recover an entire disk backup - and in particular the attached PDF document which shows a step-by-step tutorial for doing this type of recovery / restore.

Wed, 10/12/2022 - 19:04
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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So is there no way to get the in-windows restore to work with newer computers (and why doesn't acronis pop up a warning before attempting saying this probably won't work since we see you have raid drivers)? :)  As far as the rescue media route, I must be doing something wrong because I have tried for hours in times past to get them to recognize the internal ssd's and they never do unless I change the drive type to ahci from raid in the bios.  Would be curious if you have guide on how to easily create a rescue media that recognizes raid/nvme style ssd drives.  Has anyone got these drives to be reliably recognized in the normal factory raid bios mode?

But back to this particular instance.. I am guiding someone thru these steps remotely so the bootable media is going to be too hard to guide thru...  Is there a compromise way to restore from within the os?  Maybe I change the bios to ahci?  Maybe instead of doing full system I do partition only? Just trying to brain storm because walking someone thru the screens remotely with rescue media is very difficult.  

Wed, 10/12/2022 - 21:44
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Is there a compromise way to restore from within the os?  Maybe I change the bios to ahci?  Maybe instead of doing full system I do partition only? Just trying to brain storm because walking someone thru the screens remotely with rescue media is very difficult.  

Fri, 10/14/2022 - 16:22
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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mvp

Joe, there isn't an compromise to restore Windows from within Windows simply because the restore process needs to wipe the target disk as part of the initial operation, hence why it is recommended to use bootable rescue media.  The Linux method used when starting a recovery from within Windows loads fully into memory to produce the recovery Acronis environment.  You could emulate this by adding a Windows Boot Configuration entry to boot from the rescue media .wim file stored on an internal drive, which would potentially have the required RAID and disk drivers but the actual recovery would still be a manual operation that a person in front of the computer would have to perform step by step.

I use that approach on some of my own systems if you want to give it a try, but it doesn't answer your need to have remote access to the system being restored.

See the video on my YouTube channel that shows how to add a .wim entry to the BCD.  There is also a video there showing a disk recovery that may be of help in guiding the person at the remote end through the process.

Fri, 10/14/2022 - 16:51
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