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0x0095000d+0x0095003a+0x003600b disc director 12

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i am here because the chat wasn't working. any help will be greatly appreciated.

western digital 500gb drive, new. did a disc copy with product director 12 which failed to complete. can not delete partition. receive message that the system needs to reboot. acronis can't complete the task. manual restart pc. acronis has no idea what it is to do next.

code: 9,764,877(0x9500d)
code: 9,764,922(0x9500ea)
code: 3,539,051(0x36006b)

0x0095000d+0x0095003a+0x003600b

see attached screen shot.

Attachment Size
acronis_director_12_error.jpeg 953.7 KB
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Hi Roger,
please check if starting the operation from bootable media helps.
Thank you.