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Acronis Disk Director 12: ERROR- "Failed to obtain actual information about the disk sub system"

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OS: Windows 8.1
Product: Acronis Disk Director 12:
ERROR- "Failed to obtain actual information about the disk sub system"
Event code: 0x00950009+0x00360192+0x00100C01+0x00100C01

ADD12 loads nothing, blank screen. This error only started when I created a Mirror disk with ADD12. Now can't read it's own creation.

Is this a DD12 bug?

Kevin

0 Users found this helpful

Hello,

As far as I understand, the issue has occurred after cloning, right?
It is weird. I recommend you to run the ADD installer again and Repair the installation.

If it does not help, please contact our support team to get this issue resolved: http://www.acronis.com/support/

Best regards.

Hello Alex,

No cloning was done, it just started to fail. It was failing during Windows 8.1 and I have now upgraded to Windows 10 with no change to the problem. I see I am not the only custormer with this issue. What is Acronis doing about it?

 

Regards

Kevin