Acronis Disk Director Suite 10 and actually notebook
Hello,
I bought Acronis Disk Director Suite 10 last november. Now I want to use it to rearrange my new notebook. It has a SATA harddrive and uses Windows 7 Professional.
There are two serious problems:
1)
I cannot install the program - it interrupts with a message
"product cannot be installed on the platform - current operating system is not supported".
2)
The Boot-CD I got an error message
"E000101F4 - Acronis Disk Director Suite hat keine Festplattenlaufwerke gefunden" (no harddisk drives found).
Can anyone help me?
Manfred

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MudCrab wrote:DD 10 doesn't support Windows 7 so don't try to install it in Windows 7.
Nice - I bought this programm half a year ago, and it doesn't support the actual Windows version?
Have you tried the ISO download version from your Acronis account? This usually contains more updated drivers than the one DD can create.
Have you tried the Safe Mode version of DD?
I tried safe mode, and I tried a special version from Acronis with extra options. And alway get "E000101F4" - (no harddisk drives found).
Manfred
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If you want, you could try the DD 11 trial and see if it installs correctly and finds the drives. You'd need to upgrade to it in order to make changes, though.
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Hello,
I bought Disk Director last december for a new computer, and I should get a version that works with an actual Windows. I didn't buy it for my older PC as I already have a Partition Expert 2003 for that purpose...
The image program (same age) works fine on the same hardware. So it's just a driver problem.
Why should I buy another program, MudCrab?
Manfred
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You shouldn't have to buy another program. Since the information for Disk Director 10 clearly indicated there was no support for Windows 7, perhaps you shouldn't have bought it for use with a Windows 7 system. It is not obvious to me what you were expecting in getting a program which specifically said it did not have support for the operating system you were intending to use it for.
I don't think it is just a "driver problem" - key program code for DD10 does not work with Win 7. Not finding hard drives is a driver problem, but this has nothing to do with DD10 not running under Win 7.
Perhaps you could make a BartPE build with DD10 that has better driver support for your hard drive as described in this article http://kb.acronis.com/content/1752.
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Hello Gary,
you wrote
>key program code for DD10 does not work with Win 7
There are two ways to handle the partitions of my new notebook:
1) to install Disk Director on that notebook - that doesn't work, as I hear now. Maybe I bought a product thar makes no sense for me ;-)
2) making a boot CD on my old computer and using this for the new notebook.
Solution #2 is independend of any kind of operating system, as it brings it's own Linux for startup. And as the CD with the image program works fine, there should be a difference in the HD-drivers between both CDs.
That's what I mean, Gary
Manfred
P.S.
Solution #3 is to give up the Acronis tool...
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I don't really think making a BartPE build with DD10 is "giving up" the Acronis tool. Maybe giving up the media builder that makes an Acronis loader (Linux) version, but this method is well acknowledged to have the most limited driver support of any bootable media option. And as you already tried the ISOLINUX versions (both from your account and specially supplied by Acronis) that sometimes have better driver support than the Acronis loader version, you are still stuck with lack of driver support. BartPE is the next step in increasing driver support for DD10, not giving up anything (actually probably a gain since a BartPE build uses the full Windows software). I use a WinPE build with DD10 that I am happy with, and I have working versions (with my system) of Acronis loader Linux, ISOLINUX, and Safe Mode bootable media DD10. The WinPE bootable media version simply runs better, and allows use of the Disk Editor that the two Linux versions did not. I don't think I "gave up" a thing, personally.
But then in order to make a BartPE build, one has to have an installed DD10 on some XP or Vista system to get the files from, and a XP install disk too, so this might present a problem, now that I think about it a bit...
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Thank you Gary,
which source for BartPE can I use? My version here is rather old.
And where can I find the drivers for SATA? My XP desktop runs with IDE harddisks...
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I don't really know how old the XP version can be. I used a SP2 install CD for BartPE buids and it seemed to work fine.
I can't tell you where to get SATA drivers. My internal disks are SATA and all seemed to work fine, but they may be in legacy IDE mode - someone else may have to help you here. Sorry. I haven't had to add drivers for any BartPE or WinPE build.
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Hello Gary,
DD works with BartPE on my Notebook.
Thank you for helping ;-)
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