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Acronis recover expert

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I have ATIH 2012 (15.0 build 7119) & ADDH 2011 (2343) on my system. It work good but when I try using Acronis recover expert, I get error message:
"E000101F4: Failed to open (initialize) the machine"
I try with another version ATIH2012 & ADDH 2011 on my system but I get same error.
I try with ATIH2011 & ADDH 2011 on my system, It has no error.
I found on forum, I know about error by snapman driver. Please help me!

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