Skip to main content

ADD 11 Cannot Install Correctly

Thread needs solution

I just installed ADD 11 and selected as drive D. The result is that about 300 MB installed on drive C and about 60 MB on drive D.

I think this is a very bad joke since I can choose the installation drive and directory when I install it. It is a very basic function that does not work...

What else can I do than not using this product to have it on the target drive D?

0 Users found this helpful

I think you should only have about 90MB of Disk Director files on your C:\ partition, could you post a screen snip (Vista/W7) or a screen shot (XP) of your Acronis Disk Director folder and the Common Files folder.

The 60 - 65MB on drive 'D' is about right.

John:

I can't answer your question about why the installer puts files where it does, but there is an alternative. Partitioning is a function that isn't done very often, and there really is no reason to have DD 11 installed other than to use it to make a recovery CD. After making the CD, uninstall the program and run it from the recovery CD. Most partitioning operations should be done from the CD anyway, when Windows isn't running.

Thanks all for your response. Attached is the trace of the install on drive C. Here you can see pretty clear what happens. ADD is almost completely installed in Common Files. So if you look at the program folder outside of the Common Files there is nothing.

Why do they install the application in the folder Common Files? And why do they ask for an install location if only a small portion can be moved to a different location? Or lets put it like this - why can they not write an installation procedure that works like others? Just want to create problems for customers? I don't understand such programmers.

@Mark

Sometimes I have to hide/unhide partitions. Those are clean OS copies - it is easier from within the OS. With the recent update of the ADD 11 Acronis added this great feature. Hard to believe that the version before did not have such a simple thing and some other basic functions ;-) But I still cannot display for instance the cluster size in the disk overview or anywhere else - I do not use standard sizes. Only if I press Change Cluster Size I can see it. What a poor design.

Attachment Size
53084-93364.png 8.15 KB

John:

If you're hiding/unhiding partitions frequently and/or changing the active flag then a simpler way to do this is with an old tool called PTEDIT. You can download a copy from Symantec here: ftp://ftp.symantec.com/public/english_us_canada/tools/pq/utilities/PTED…

Unzip and place the program on your desktop or other convenient location - it does not need to be installed. If you run the tool in Vista or Windows 7 then start it by right-clicking and choosing "Run as administrator". In XP just double-click on the executable file.

You'll need to become familiar with the partition type codes http://en.wikipedia.org/wiki/Partition_type for normal and hidden for NTFS, FAT32, etc. but after you figure that out this is by far one of the quickest ways to hide/unhide or change the active partition flag from a running OS. You can have it all done in less time than it takes to open DD 11.

Mark,

Thank you for the link. Just started the software in Win 7 and ended up with endless error messages from a 16 Bit sub-system. Pressed several times ignore but then I got a bit worried since I use RAID 0. Perhaps better not.

My apologies, John. I gave you the link to PTEDIT instead of to PTEDIT32, which is here: ftp://ftp.symantec.com/public/english_us_canada/tools/pq/utilities/PTED…

I just tried it quickly on my Win 7 x64 installation with RAID and it works.

That looks much better. It is really a much shorter way than ADD 11. Looked for something like this before but could not find anything.

Thank you a lot!!!