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DD 10 installed with Backup & recover 10, but DD10 gives Cannot find the necessary Acronis Disk Director Suite modules

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When I had True image installed with DD10 both worked but with Backup & recover 10 I get this error when starting DD10

E000101F4: Application module error

Cannot find the necessary Acronis Disk Director Suite modules. Please reinstall Acronis Disk Director Suite.

What is the fix for this?

Thanks

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 Hello,

Thank you for using Acronis products

I understand the issue clearly, I can assist you with it. The issue is well-known, installation of Acronis Backup & Recovery 10 changes the location of the Acronis Disk Director drivers responsible for disk access. To resolve the issue please download and install the latest build of Acrionis Disk Director Suite 10.0.  You can learn more on how to download the latest build here.

This build will solve the encountered issue.

Thank you.

Thanks Oleg, but the reinstall did not provide the solution. Same error message. Perhaps you can tell me which files have to be moved where to make it work.

Thanks

Hello Sir,

Thank you for taking tome to contact us.

To resolve the issue please uninstall both Acronis Backup & Recovery 10 and Acronis Disk Director 10.0. Then first install Acronis Disk Director 10.0 and Acronis Backup & Recovery 10 over it.

The issue should be resolved. If the issue still persists, please obtain the sysinfo file and let me know about it via Private Messages, I will create a case for you. Also please let me know via PMs the e-mail address for a further communication.

- Open Start\Programs\Accessories\System Tools\System Information;

- Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";

Thank you.

I tried to build a bart cd and constantly keep getting the message snapman.sys is corrupted when booting from the CD.

Also uninstalling BR10 and DD and then reinstalling DD first does not work.

You make reference to PM in your reply, how do I get messages to you using PM, need instructions???

Also can I get the latest linux CD iso to download that you mention in other posts? The self bootable iso from the DD 10 upgrade site does not work, it boots and says it can't find any hard drives. I am using intel ICH10R driver with intel I7 920 processor.

Thanks

Attachment Size
11578-86284.nfo 1.15 MB

Hello Sir,

Thank you for your response.

According to the file you provided, you have build #2160 of Acronis Disk Director Suite 10.0. The latest build of Acronis Disk Director Suite 10.0 is build #2239. You can learn more on how to download the latest build here.

Please remove all Acronis software from your computer and then first install Acronis Disk Director 10.0 and Acronis Backup & Recovery 10 over it.

I suppose that the issue with BartPE disk is caused by the same reason, therefore, please recreate it and see if the issue remains.

I am sending a new ISO file to create Acronis Disk Director Rescue Media, please create it and check its functionality. You can find PMs at the left side of the screen (you should click on the Messages item). I would also recommend you to create  Acronis Disk Director Rescue Media using built-in Acronis Media Builder You can find out on how to create Acronis Booting Rescue Media on our web site at  User Guide  for Acronis Disk Director Suite 10.0 (chapter 9)

Please let us know the results. 

Thank you.