DD 11 recovery cd will not boot

It's possible the Linux kernel isn't working correctly on your system. Do you know what chipset is being used? You may need to create System Report and submit it to Acronis Support.

Otherwise, you could try downloading the ISO from your Acronis account and creating a CD from it (just in case something is getting messed up in the version DD creates).

the new boot cd is not working on my pc too !
My old version of the safe boot disc work better.

the competitor's Recovery CD appears to use a Linux kernal also and boots fine. My machine is old (an ASUS P5K motherboard) but not so old that I can't run Linux on it. And I had used the same DD 11 Recovery CD after first installing DD 11 on my machine in February 2011. I have added a Startech SATA card model PEXSATA24E. Could this be causing stand-alone CD boot problems? As I said, whatever was changed, has not stopped a competitor's Recovery CD from booting and doing the drive/partition work I want done. Why am I concerned if I have something that works? Because I paid for it to work, I guess.

Mudcrab, you mentioned downloading the Recovery CD .iso from my own account. Will that have my DD 11 key imbedded in it? Otherwise, each time I want to use the Recovery CD, I will have to enter the entire key, not a trivial task. Currently, DD 11 is installed on my machine mostly so I could create the Recovery CD with the key already imbedded in it.

You don't need to enter the key for the download ISO version.

Different kernels use different drivers (they're compiled in). Also, each product usually has its own configuration files and setup files, etc. that can greatly affect which hardware is supported. It's very difficult to compare two different kernels from two different sources and very common for one to boot when another doesn't.

I guess I wasn't very clear about the key issue. I found that if I created the Recovery CD from an installed Disk Director 11, the process creating the CD enabled whatever had to be enabled so the Recovery CD could be used WITHOUT entering the key each time it was used. When I made a Recovery CD from the downloaded .iso file, I had to put in the key each time before I could use it.

I have changed some hard drives since I created the Recovery CD. That Recovery CD did not get past the Acronis logo and the loading message. I created another Recovery CD from the installed Disk Director 11 when I first posted this message but got the same result when I tried to use it, nothing past the Acronis logo and the loading message.

Should I uninstall Disk Director 11, reinstall it then create another Recovery CD? Is there some magic that happens only when Disk Director 11 is installed that the creation of the Recovery CD depends on?

I don't recall ever having to enter a key when using any of the downloaded ISO files from my acount. They boot up normally and DD runs normally -- no key to enter.

My understanding is that the download version and the version created with DD are the same.

You could try the acpi=off noapic parameters and see if it helps. To do this, boot to the CD and press F11 when you are at the Acronis menu. This will bring up a box with quiet in it. Click in the box (after "quiet"), add a space, and then add the parameters. The box should contain: quiet acpi=off noapic

Click OK and then click DD in the menu to run it.

I remember that I had downloaded the .iso file for the Recovery CD when I first purchased DD 11 and created the CD from it. At the time, I don't believe that DD 11 was installed on my machine (perhaps I had uninstalled it). When I attempted to use that particular Recovery CD, I had to enter the key. In frustration, I reinstalled DD 11 then created another Recovery CD from it. I could use that CD without having to enter any key.

All that aside, thanks for the suggestion on dealing with the Recovery CD that won't "load". I will try it once I get some software maintenance done. Also, I will create a Recovery CD from my installation of DD 11, uninstall DD 11 then create a Recovery CD from the downloaded .iso and will let you know the results, good or not so good.

Thanks for your help.

I created a Recovery CD from the Disk Director 11 "option" after reinstalling it. I created another Recovery CD by burning it from a downloaded .iso file using the Burning ROM option of Nero 9. Then tried booting with both Recovery CDs entering the "ACPI=OFF NOAPIC" command and not entering it. The results were the same regardless which Recovery CD was used. The results are as follows.

Without entering the ACPI command, as soon the "enter" key is pressed with the DD 11 Home entry high-lighted on the first menu presented booting from the Recovery CD, there is a blue screen announcing Disk Director 11 Home, then a blank screen, then the Acronis logo in the upper left hand corner with the message "Loading, Please wait..." under the logo. The disk activity light blinks once and that is it. The only way to exit from this is to hold the case's power switch in for about 5 seconds and the machine powers down.

After entering the ACPI command and as soon the "enter" key is pressed with the DD 11 Home entry high-lighted on the first menu presented booting from the Recovery CD, there is a blue screen announcing Disk Director 11 Home, then a blank screen, then the Acronis logo in the upper left hand corner with the message "Loading, Please wait..." under the logo. The disk activity light blinks once, a short pause then a very quick flash followed by a longer blink and that is it. The only way to exit from this is to press the case's power switch and the machine powers down almost immediately.

With or without the ACPI command, CTRL+ALT+DEL has no effect.

I have updated the BIOS on my motherboard, an old ASUS P5K, to the last available BIOS thinking that might help. But the problem remains. I have a Pioneer DVD-RW DVR-212D ATA burner. I have a SATA/eSATA PCIe x4 controller in a PCIe x16 slot which I use to connect an external eSATA drive (the eSATA connection on the P5K is crap!)

Other than using the WinPE version of the DD CD I can't think of anything else to try. It would appear that the Linux kernel being used just isn't loading on your system. You may want to create the System Report and submit it to Acronis Support. They may be able to get the correct drivers added.

Because of the cheapness of the on-motherboard eSATA external connector, I have installed and use a Startech PEXSATA24E controller card (PCIe x4) to provide an external eSATA connection that is faster than USB2. It's used mostly for partitions as backups. It is not a RAID device and based on an oldish Marvell chip. The next time I have my machine part, I will check to see if the DD 11 Recovery CD will complete its boot without that controller card installed. If that doesn't work, I will contact Acronis about it.

Without trying to rub anyone's nose in it, Avanquest's Partition Commander 11 Recovery CD does boot correctly. Why do I have both? I was looking for a mutli-boot/OS manager but found both the Acronis and Avanquest products lacking.

Regardless, thanks for your help.

SUCCESS!

I removed the Startech PEXSATA24E Controller Card and booted using the latest created Acronis DD 11 Recovery CD all the way to DD 11 Home successfully. It found the 3 drives I use plus the partitions on them, too. I installed the Startech PEXSATA2I controller card which uses a chip from JMicron JMB36X series. Again the boot from the same Acronis DD 11 Recovery CD was successful all the way to DD 11 Home.

Should I advise Acronis that some sort of driver for the Marvel - 88SX7042 chip that is used in Startech's PEXSATA24E controller card, be added to the DD 11 Recovery CD. If so, what would be the best way?

Once again, many thanks for your help.

I should have checked for a new version/release/build/? of Disk Director 11 Home before I tore my machine apart today. A new build of version 11, 2343, was released today. I better check it out.

With a Startech PEXSATA2I controller card (JMicron - JMB366 chip) installed, I booted with a Recovery CD created from the option in the installation of Disk Director 11 Update 2 Home build 2343. The "load" of the stand-alone version of DD 11 Home Update 2 was successful. My only test was to browse the contents of my Windows 7 system drive.

I then removed the PEXSATA2I control card and installed a Startech PEXSATA24E controller card (Marvell - 88SX7042 chip). I booted with the same Recovery CD, the one created from the option in the installation of Disk Director 11 Update 2 Home build 2343. The results were the same as those I got booting with the previous build's Recovery CDs, one created from the option in the installation of Disk Director 11 Home build 2121 and the other from created from the DD 11 Home build 2121 .iso download. The load got as far as the Acronis logo and the message "Loading, Please wait..." under the logo and stopped. I could only get out of the process using the case's power switch to reset the machine.

As you said, it appears Linux drivers for the Marvell chip need to be included on the Recovery CD for my installation.

I tried to pass this information on to Acronis but was stymied by their website wanting me to buy support to report the incident. Perhaps there is another way for me to report this to them. If there is, I couldn't find it.

You could send a PM to Anton with the information. Otherwise, if you can't make contact I can pass it on.