DD10 & Win7 - will it work
Will DD10 work with Win7? Yesterday I attempted to install DD10 on my Win7 x64 system. The first attempt seemed to freeze during the install (later I discovered that a prompt window may have been hidden). I then rebooted and attempted to install four additional times all resulted in failure to install. Now I've encountered a BSOD that I cannot get around, windows repair does not work, restore does not work (the only restore points I can see are the five created by DD10 - I should have others but I cannot see them). If I attempt to use TI 2011 and access one of the backups I'm informed that it is not the last volume (this is another issue).
Any suggestions short of a total system rebuild?
Thanks Mark -
1. I attempted to boot into safe mode but this also produces a BSOD.
2. During the repair I attempted to restore using the system restore.
a. I only see four restore points, all produced by the Disk Director install process.
b. I checked the box to show me more restore points but no additional restore points were presented
c. I attempted to use all four restore points and all failed, I get some message that a file could not be accessed and possibly my AV was blocking the access. I’m confused, the AV should not be running at this point.
3. I just booted using my Win7 install CD and I’m attempting a repair.
a. It found the Win7 installation – I’m confused – why did it find it on the H drive? I expected it to be the C drive.
b. I clicked next and get the “Choose a recovery tool” window
c. I selected “Startup Repair” – it could not detect a problem
i. I viewed the detail and the only “root cause” reported is
1. “Boot status indicates that the OS booted successfully”
2. “Startup repair has tried several times but still cannot determine the cause of the problem
3. Session details
System Disk - \Device\Harddisk1
Windows directory = H:\Windows
AutoChk Run = 0
Number of root causes = 1
4. All the error codes are zero
ii. Again I attempted a system restore, selecting the oldest of the four restore points.
1. System restore did not complete successfully. System Restore could not access a file. This is because an AV program is running on the computer. An unspecified error occurred during system restore (0x800700005)
2. If I attempt to use the other three store points I get the same.
iii. Before restarting the system I went to the CMD window and kicked off CHKDSK /F against the boot drive (H: drive at this time)
iv. I’m not sure what happened, I went to the kitchen to fix breakfast and when I returned I see a BSOD
d. I just tried several other reboot attempts (all failed with BSOD)
i. All safe modes
ii. Last known good configuration
I've just installed another drive to replace the boot drive (just in case I can still do something to boot with the original drive) and started to rebuild the system. So far I'm making slow progress. I now need to install the ASUS Crosshair IV Extreme (this is my motherboard) drivers before I can go any further. Once I pass this roadblock I need to install my 3ware RAID drivers so I can access my RAID where I have softcopies of my software.
I found a backup that seems to be working and I'm currently running a restore.
I'll have to upgrade to DD11 - Thanks
2a. You probably ran out of shadow storage space during one of the installation attempts when new restore points were created. When this happens, Windows deletes the older restore points to make room for the newer restore points. Unfortunately, this left you without a valid restore point.
3a. Drive letters are assigned by the running OS; they are not absolute identifiers. Since you were running a different OS (Windows 7 Recovery Environment), the drive letter assigned may differ from the one assigned by your main OS when it is running.
I suspect that the BSOD is caused by DD 10 changing the Acronis snapapi.sys driver entry in the registry. But if you're restoring from a prior backup, the registry will be restored to the time of the backup. Hopefully, this all worked out well for you.