DD11 forced me to reinstall True Image 2010
After installing DD11 and rebooting, my True Image 2010 (when executed) produced a popup saying I had to reboot my PC because an older version was detected.
I rebooted and got the same message again and rebooted and still the same.
I had to uninstall True Image 2010 (7046) and reinstall to get it and DD11 to work together.
It is possible I didn't have the error until I used the MEDIA CREATOR on D11 to produce a linux-type ISO including both True Image and DD11 on it.
I had the exact same problem on my other PC except I had TI 2009 installed there. Reboot requests for TI because of older version detected. .. which repeated after reboot.
I had to uninstall and I installed TI2010.. This worked too
Hi,
I had the same problem after installing DD11. I had to uninstall TI 2010 and then reinstall. Sounds like a bug to me. I hope Acronis Support will do something so that this doesn't happen again....such as with updates to both DD11 and TI2010. DD11 is the newly purchased version and TI2010 is build 7046 which I believe is the latest.
Hi Randall,
I see that you purchased DD11 and i was woundering if you are using OSS?
If so would you let me know how OSS 11 is working for you.
I started a topic called 11538: Acronis Disk Director 11 Home OSS tests
over at http://forum.acronis.com/forum/11538
I am sure other would be interested in you experiences...
Jerry
Hi Jerry,
Currently I am not using OSS. Due to other commitments I most likely won't get started on it until the end of summer.....sorry.
In the meantime, I hope Acronis get on this issue and gets it resolved quickly.
Hello all,
Thank you very much for all your feedback.
Prior to the release of Acronis Disk Director 11, our Quality Assurance team had made sure, that such compatibility issues would not occur.
I have asked our Expert team to perform another test today, we tried to reproduce this issue using the setup and scenarios that you have described in this forum topic, and everything worked without a problem.
I would really appreciate if you can submit a support request, since this is a new program and these issues require individual investigation, it will really help us to get this problem addressed and resolved as soon as possible. Please ask for the case to get escalated to our Expert team.
When submitting a support request, kindly provide the following information:
1. Type of operating system.
2. If you can recall any previous versions of Acronis software installed on your machines.
3. AcronisInfo report.
Please let me know if there is anything else I can assist you with.
Hello Anton,
I just submitted a web-based incident report to Acronis Support --> [Case 00776075] TI 2010 fails to initialize after install of DD11 Home Upgrade [ ref:00D3Zcb.50058yNc0:ref ]. Included is the info created by Acronisinfo.exe. I hope that will help in solving this problem.
Randy
Hello Randall,
Thank you very much for getting back to me.
I really appreciate that you took the time to submit a support request. I will make sure that your receive a response as soon as possible.
Please let me know if you need additional assistance.
Thank you.
Hello Ilya
Thanks for help for my thread: http://forum.acronis.com/forum/11658
Running perfect thanks for all !!! :-))
I had the exact same issue after installing DD11 and not being able to run TI2010 Home build 7046 after installation of DD11. In order to get the programs to work properly together, I had to first remove both DD11 and TI Home 2010 completely, neither of which removed properly using either the Add/Remove Programs or the remove option from the Acronis installation menu. After several attempts at removing the programs, I was forced to manually delete some of the registry values. I then installed DD11 successfully followed by TI Home 2010 build 7046 and now both programs appear to be working together properly. This was a painful workaround to the problem, but eventually I was able to make it work. It appears that this might have been caused by having TI Home 2010 installed as an upgrade to TI Home 2009 and same for DD11 over DD10. Seems that many of the registry values became "confused" by poor housekeeping on the part of the installation software packages.
FWIW:
Well, I was fully expecting to have this problem after reading these posts but I didn't.
I had TIH 2010 (7046) installed on Win7 Ultimate x64
Installed DD11
Had to reboot because the TI Monitor was running and could not be updated
Rebooted - almost had heart attack http://forum.acronis.com/forum/11700
Now both DD11 and TIH 2010 run fine.
Hi,
I have the same problem.
I want to try to deinstall both and install all new. But how I can safe my task in TI Home?
Jens
Dear all,
We have released a KB article which contains instructions on resolving this problem. This can be done without re-installing neither Acronis True Image Home 2010, nor Acronis Disk Director 11 Home:
Thank you for your patience and we apologize for the inconvenience.
--
Best regards,
Ahmad Ibrahimov
Expert Engineer | Microsoft Certified Professional
Acronis Customer Central
Hi,
the fix doesn't work.
Support Form was sent by me.
Jens
I have also been having this problem, and have also found that the fix doesn't work: that is, loading the new SnapAPI drivers and deleting the Reboot registry key.
I have found that when I try to rerun TrueImage Home 2010, it re-writes the reboot key.
Paul.
Jens, Paul,
Thank you for your comments. I have a couple of questions for you:
1. Did you reboot after installing SnapAPI?
2. Could you please let me know the versions of the following files?
Windows 32-bit:
C:\Program Files\Common Files\Acronis\SnapAPI\snapapi.dll
C:\Windows\system32\snapapi.dll
C:\Windows\system32\drivers\snapman.sys
Windows 64-bit:
C:\Program Files (x86)\Common Files\Acronis\SnapAPI\snapapi.dll
C:\Windows\system32\snapapi.dll
C:\Windows\system32\drivers\snapman.sys
The issue is caused by inconsistency of the versions of these files. Please do not modify them yourself though - it may cause BSOD. I will update the article accordingly with instructions once I hear from you.
--
Best regards,
Ahmad Ibrahimov
Expert Engineer | Microsoft Certified Professional
Acronis Customer Central
Hello Ahmed,
yes I reboot after it.
The files are in the attachments.
C:\Windows\system32\snapapi.dll doesn't exist.
Dear all,
After discussion with Jens in PM, and a test he performed for us (thank you!), we have figured the proper version of SnapAPI to fix the issue. I have updated the KB article accordingly:
Thank you for your patience and we apologize for the inconvenience.
Paul, waiting for your feedback!
--
Best regards,
Ahmad Ibrahimov
Expert Engineer | Microsoft Certified Professional
Acronis Customer Central
Sorry, Ahmad: I eventually had to Restore my entire system because I couldn't remove DD11 from the machine: neither its own Remove nor Windows' Add and Remove Programs would touch it; I needed to have direct access to TrueImage. So I have gone back to a working system of a couple of weeks ago (having found to my cost that some more recent backups would not restore). I have only just logged on again to this forum, too: that's why I hadn't replied to your message.
So my files will now be all the old versions again, I'm afraid.
I had rebooted, though, after installing the SnapAPI drivers.
I had an email from Support (Narendra Singh) Saturday 26th 21:29 (to which I replied), saying that there will be a new build of DD11 sometime! - I was planning on waiting for that. I do still have DD10 on the system, and am nervous of trying DD11 again before the new build: it really caused me a great deal of grief on Friday and Saturday. I will do that if you really want me to, though.
Paul.
Many thanks to the Acronis people who are monitoring and working on this issue!
Now a few thoughts after having gone through this experience.......
Obviously both TI 2010 and DD11 are severely affected by this problem. In the best interest of all Acronis customers, I highly recommend that new builds of both TI 2010 and DD11 be prepared and made available ASAP. For those who will be purchasing either or both of those products, a flawless installation process in imperative. I also hope that I will never have to experience this problem again.
Randy
P. S. I hope I'll hear a formal response to the case I opened for this problem -- Case 00776075.
I installed DD11 and I now I also get the above error message when trying to start TI2010 Home. This happens on both my computers. Neither solution posted at: http://kb.acronis.com/content/11617 works; on installing the current snapapi545se.exe on the website, it says 'Another version of this product is already installed...' and removing the registry entry doesn't work. I am now not able to carry out any backups.
Now DD11 won't uninstall. Please fix this major issue ASAP.
I installed DD11 and I now I also get the above error message when trying to start TI2010 Home. This happens on both my computers. Neither solution posted at: http://kb.acronis.com/content/11617 works; on installing the current snapapi545se.exe on the website, it says 'Another version of this product is already installed...' and removing the registry entry doesn't work. I am now not able to carry out any backups.
BTW, both computers are using XP Home SP3 32-bit.
I installed DD11 and I now I also get the above error message when trying to start TI2010 Home. This happens on both my computers. Neither solution posted at: http://kb.acronis.com/content/11617 works; on installing the current snapapi545se.exe on the website, it says 'Another version of this product is already installed...' and removing the registry entry doesn't work. I am now not able to carry out any backups.
Please respond to this major problem; I cannot make any backups at the moment.
I installed DD11 and I now I also get the above error message when trying to start TI2010 Home. This happens on both my computers. Neither solution posted at: http://kb.acronis.com/content/11617 works; on installing the current snapapi545se.exe on the website, it says 'Another version of this product is already installed...' and removing the registry entry doesn't work. I am now not able to carry out any backups.
Please respond to this major problem; I cannot make any backups at the moment.
Ok, I uninstalled TI 2010 and re-installed and it works again. Installing DD11 has caused me hours of extra work which is most unsatisfactory. Also unsatisfactory, is that there was no response from Acronis to my problem and no webchat available. Hopefully, these comments (from a long term user) about your customer service will be relayed to Acronis management.
I installed DD11 and I now I also get the above error message when trying to start TI2010 Home. This happens on both my computers. Neither solution posted at: http://kb.acronis.com/content/11617 works; on installing the current snapapi545se.exe on the website, it says 'Another version of this product is already installed...' and removing the registry entry doesn't work. I am now not able to carry out any backups.
Please respond to this major problem; I cannot make any backups at the moment.
Ok, I uninstalled TI 2010 and re-installed and it works again. Installing DD11 has caused me hours of extra work which is most unsatisfactory. Also unsatisfactory, is that there was no response from Acronis to my problem and no webchat available. Hopefully, these comments (from a long term user) about your customer service will be relayed to Acronis management.
Ok, I have to apologise! I didn't read Howard's 1st message saying that he had had to re-install TI 2010
to get it working again. If I had have done that first, I could have saved myself some work! However, a note from tech support or a knowledgebase article would have been nice.
It looks like the only "real" fix to this problem is to completely uninstall and then reinstall TI2010. (Sounds like the process another vendor always prescribes). I had to do the same thing when I encountered this problem. I hope Acronis Support is watching and listening......this should give them some clue as to what the root cause of the problem is so it can be diagnosed and truely resolved.
I repeat my statement from before: Acronis should prepare and post "fresh" builds of both TI 2010 and DD11 ASAP in the best interest of all its customers.
Hello all,
Please accept our profound apologies for the difficulties you've experienced.
If you still have the issue and the workaround from KB article #11617 didn't help you, please collect AcronisInfo tool output and submit a request to support.
Please let me know if you have any additional questions.
Thank you.
I checked here first to see if there was trouble before I purchased and can see there is a bit.. I am trying to avoid trouble.
I was never able to successfully install DD10 on Windows 7 with TI 2010 installed. After I did so the computer kept crashing. I reinstalled the OS again and didn't install DD10.
I want to put DD11 on Windows 7 which has TI 2010 installed. TI 2010 was an upgrade from TI 2009 and if I buy the upgrade DD11 will be an upgrade from DD10. Which from reading here looks like a problem...
But, after my reinstall this computer doesn't have DD10 installed - only TI 2010. Durng installation I would simply enter in the key for DD10 but it's not installed...maybe that would make a difference???
Or, what about purchasing the full version. If 20 bucks makes the problem non existent I might consider doing that.
I have TI 2010 so you can bet I will image this before I do anything - but I don't want to spend any money if I do nothing but create problems...
Sandy
I have run into the same problem here with upgrading to TI 2010 and then installing DD 11 upgrades. I was able to use the 11617 workaround successfully on one laptop running Vista 64 but it failed on my desktoop with Vista 64. Meanwhile I have spent an entire day cleaning up all Acronis bits on a laptop XP Professional. The 11617 workaround failed on this machine. So I have had to download RevUninstaller to remove all traces of Acronis products to attempt a successful install from scratch. My only problem is I have the DD11 Upgrade but DD10 has been removed.
Can I install the DD11 Upgrade without DD10??? I have the DD10 serial numbers???
Please advise..
I have done the "upgrade" without the "original" program installed. I don't remember exactly the procedure... it wasn't for DD it was for TI but I don't think that matters. It will ask you for the one serial number - and then the other... if you have the serial numbers I think you are good to go. But if you "feel" unsure - then wait for Mudcrab or somebody from Acronis to answer you.
As for me - I went ahead and purchased the full version as opposed to the upgrade. I didn't want problems because I was coming from the scenario listed here - both would have been an upgrade.
Both programs are installed and I am good to go- thankfully... worth the extra 20 bucks!
Sandy