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DD12 no source drives show

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I am on Windows 7 Pro 64 DD12 shows no source drives.  They were there once.  Was having issues with TI16 but went back to TI14, then no source drives show up for either program. Just a note in TI14 previous images will show, Thanks

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Hello Acronis customer,

The problem must be with the order of installations. As I understand, Acronis True Image 2014 was installed when Acronis Disk Director 12 was already present on the system. Running the Cleanup tool and subsequent reinstallation of both Acronis True Image and Disk Director should help you. It is recommended to install an older product first (Acronis True Image 2014 in this case) and then install a newer product (Acronis Disk Director 12). That way Acronis drivers, responsible for operations with disks, are updated correctly and you can avoid issues like disks not detected etc.

Regards,

Slava