Disk Director 11 Build # 216 and True Image Home 11 Build # 8101 Do Not Peacefully Co-exist

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I downloaded the demo of Disk Director 11 Build 216. I installed it and noticed one major problem. With DD 11 B 216 installed, True Image Home 11 Build 8101 no longer functions properly. The part that scans for partitions when True Image loads never runs. Thus, it never detects any partitions to back up or to select a back up from. I tried uninstalling and reinstalling TI, but, to no avail. I tried uninstalling DD, but uninstalling DD does no good as it created a BSOD on my machine. I had to use the recovery mode and restore a restore point where DD never was installed and TI was still installed.

One other problem I had was with the bootable rescue media. When it tries to boot, it fails returning an error that it cannot execute the ramdisk, so, nothing happens after that point.

Wish I had other things to note like the BSOD info that was returned on the screen. I didn't write it down, though.

Thought you might want to know the problem with this older version of TI. Unfortunately, I cannot update to a newer version of TI because I tried the downloadable demos of TI 2009 and 2010 and couldn't get the bootable rescue media to recognize any of my external USB drives. Either they'd never show up like they did in TI 2009 or they would show up for a few days and then disappear like they did in TI 2010.

Fri, 07/23/2010 - 02:55
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 88
Comments: 4769

Hello David,

Thank you for posting and welcome to our forum. I will do my best to assist you.

Please accept my apologies for the inconvenience. From the description of the issue, it looks like a low-level Acronis driver conflict. We use SnapApi drivers in our software which are responsible for disk operations. I have reported this issue to our Expert team and I will update you as soon as I have any information about this.

I would like to send you two download links so that you can try the latest bootable media for ADD11 Home and ATIH2010. They were updated in the middle of June and have the latest hardware drivers. Please check your private messages in a few minutes.

Please let me know if you have additional questions.

Thank you.

Fri, 07/23/2010 - 09:45
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