Disk Director 11: Freeze on WinXP SP3, Dell Precision 670
I want to evaluate Disk Director 11 on a Dell Precision Workstation 670, WinXP, SP3, 2 SCSI Adapters, 1 SCSI-HDD on each.
Installation of the trial version goes OK. When starting up Disk Director 11, the system freezes. Reboot is not successful, system freezes after startup and showing desktop.
Removing the Acronis Serive resolves the issue, but when starting Disk Director without it also freezes the system again.
Any help on this issue? This is really not the best start for a trial, but I would still like to give it a chance :-)
Beat Gossweiler
Switzerland
Hello Beat!
Thank you for finding time to join us an Forum, and report about the issue! I understand your concern and will be glad to help you.
There are several reasons why the OS may hang, most probably - drivers' conflict, but I'd like to avoid guessing in this case. In order to solve the issue we need to know the exact cause, thus this situation requires investigation. Could you please gather the following data?
- Acronis Info
- Exact sequence of steps performed
After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!
Yana,
Thanks for your reply, but by now I've purchased Paragon Partition Manager.
Beat Gossweiler
Switzerland