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disk director 11 home wont install

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purchased 2 weeks ago, still wont install once the second progress bar get 3/4 way through, it backs up and says "the installation was interrupted before acronis disk director 11 home could be installed. you need to restart the installer to try again." i have watched the directory it is installing to, it creates, and copies files then i deletes them all. nothing shows in the event viewer logs.

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Have you had a previous version of DD or another Acronis prodcut installed previously?

The first thing to check is that your Windows temporary folder is empty. Go to RUN off the Windows start button and type on %temp% , from here delete everything that Windows will allow.

If this doesn't solve the problem the MSI log file will need to be obtained to find out where in the install process it is failing.

There is an interim step that can be tried. Extract the MSI installer (right click on Install DD11 from the menu splash screen, and select extract). Try installing DD11 directly from the MSI installer.