Skip to main content

Disk Director 11, no space to install

Thread needs solution

RAID5 server

C: drive has 312mb available

D: drive has 5g

100gig of unallocated space to add to both, but I can't install acronis, even on another drive. What is my best option here?

0 Users found this helpful

Free up space on c:. If you are that low, you have other issues to worry about as you don't have adequate space for temp files, paging, logs, patches, etc. You typically should not let the OS partition or OS drive dip below 10% free space as you need that free space just to maintain normal OS functionality.

Run system cleanup on the C: drive.  Delete old MS patch caches, move non critical data to somewhere else, delete old profiles, etc.

FYI... DD11 is not intended for server OS and is deprecated.   DD12 was last updated on December 2015 as well.  I'm pretty sure the default rescue media for DD11 won't work with RAID (it's Linux based and probably doesn't have the necessary drivers).  You should download the rescue media as an .iso from your account, burn to disc and see if you can boot it.  If you can, does it see the raid set as a drive?  I'm guessing it won't. Raid typically needs WinPE and also usually requires you to provide those drivers seperately into the WinPE since most RAID controllers are third party and driver support is not in the Windows ADK (which is used to build your WinPE rescue media), by default.

Thanks for the reply. As suspected, this is very bad news.

I've been asked to work on this server owned by a small doctor's office and their server is in the condition it is because no one has monitored it properly for years. 10% free space on the C: drive would have been easy to maintain in the past to prevent this problem, of course.

I'm sad to hear DD11 is not meant for this task, as the acronis tech and sales team assured me this was the right product to reccommend.

Even worse is that the boot drive has very literally NO space to free up. I brought it from 0mb to 312mb only by deleting temp files and a secondary user profile. It has some very sensitive legacy software for their practice and I have no idea how to address this problem without a complete reformat and reinstallation of their software, which will cost somewhere around $4-5k for the specialized assistance it requires.

The ISO method did not work last night :/

I have no idea how to address this issue anymore, ugh.

Was this a recent purchase?  If so, ask for a refund.  

Technically, none of the True Image Home products are supported for Server OS. However, it will work - it's really just a way to protect Acronis as they list the supported OS for installation.  

That said, I would swap out DD11 for Acronis True Image 2017 perpetual license.  Install it on another computer for the time being.  Build WinPE rescue media using our MVP tool (you need to download and install the Windows 10 ADK first - pick the top 3 options only - 3.4Gb worth of stuff.  Once installed, run the MVP winpe tool (linked below along with the ADK).  The WinPE rescue media, built with Windows 10 ADK and the included IRST drivers should see yoru RAID set and allow you to take an offline backup of the server for posterity.  At that point, if you're completely out of space, then it's time to brave upgrading the RAID drives with something bigger and restoring the image back to them.  Make sure to annotate the existing disks as they show up in the RAID (which port or RAID identifier) and physically mark them as  well.  Then pop in your new, larger drives and restore your image to them.  

Check your PM (private messages) as well - more details and recommendations will be there for you.

Also, for your reference with requesting a refund, if this is a recent purchase...

11341: Acronis Disk Director 11 Home: Supported Operating Systems

Are you sure you purchased Disk Director 11 and not Acronis Backup 11.7?  I can't imagine a technician telling you to purchase Disk Director 11 for anything recent - especially when DD12 is the "latest" and came out December 2017.  On the other hand, Acronis backup 11.7 is more current (replaced by Backup 12, but I like 11.7 better - IMHO).