Disk Director 11 not recognising USB drive

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 7
Comments: 12

Build 2121, OS Windows 7 32bit
DD not seeing one of my USB drives. The OS Disk Management app sees it and its working fine. I ensured it was plugged into a direct USB port, tried others. Rebooted, now DD finds it. You may want to look into why it was not found before. Diagnostic info attached:
Screenshort of DD & Disk Management, Acronis System Report via True Image. The DD option to "Collect System Information" does not work. Amongst various cmd windows it launches, it opens the OS builtin app System Information, which just sits there open. When I close it I get various "Failed to generate report" messages in one cmd window.

Fri, 04/01/2011 - 20:29
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Dear ddk,

Thank you for finding time to open the thread and report about the issue with the diagnostic information attached, I really appreciate it.

I'm glad to know that the issue was solved, and will surely forward this information to our Support and  Development teams to review the data and make sure that the product is updated and modified in such a way that this issue doesn't happen again.

Should you need anything or have any questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Sat, 04/02/2011 - 21:38