Disk Director 12 do not recognize FAT32 partition of external usb drive

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Hi,

My system: Windows 7 Pro x64

An external USB 3.0 drive (intenso 1TB) is formatted with FAT32 for use with an external device (DVD player with USB support).
The drive is working well with the external device. Under Windows 7 all is working fine, too. Disk managment shows all data correctly.

If I use Disk Director 12 (same affect with the older version 11), in the list of all my drives the above USB drive will be reported as 'unformatted'. Also the name of the volume isn't recognized. Other info of the drive seems to be correct.
The same external USB 3.0, formatted in NTFS will be reported correctly.
See different screenshots of Disk Direktor and Windows 7.

Any idea, what's the reason?

Benno

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Thu, 07/10/2014 - 14:55
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Posts: 124
Comments: 2669

Hello Brenno,

sorry for the delayed answer!

Please check if bootable media works as expected. If yes, please use it as a workaround.

And for the investigation of the issue in Windows we will need following information:

1) SnapAPI logs

2) System report (Help-Collect system information)

Thank you in advance! 

Wed, 08/06/2014 - 16:54
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 3

I've read that acronis doesn't recognize disks with non512 block sizes. Windows doesn't readily offer it when formatting. Here's the key I've found... ...most new win systems have an otherwise empty partition of 120-360mb that's fat32 with 512 block size on a GPT partition map, along with MBR formatted NTFS volumes. Using this as a guide, you might try allocating a few MB for a Fat32 with a block or cluster size of 512. This should be detected by acronis, along with any other partitions you wish. I would prefer more systems use EXT2 or 4 for a backup drive, but exfat will do for a large volume to be utilized across systems. Remember, you must already have partitions on the disk set up this way, or Acronis won't recognize it as a compatible disk. It looks for a standard Geometry MBR. Finding it, Acronis will read anything else without any hesitation. I will try this later to be sure. I suggest you download GParted, run it and format the drive as a GUID partition table, or GPT basic disk, then utilize a FAT32 Volume to fill the drive, and select the appropriate block size. When you get to acronis, you can resize, and add more partitions to the unclaimed space, without any hassle. I've had errors show that the block size is not compatible with the drive... ...1TB or smaller work fine, but larger drives do not conform to the old standard block sizes. Look for an update to Acronis soon to contend with this issue. A 512 block size means that the sectors and blocks are aligned perfectly, and moving data or resizing partitions can be handled bitwise instead of datawise. We're built for speed not for data protection... This program is for controlling drive partitions and data recovery, not protection. To protect, get trueimage.
Love the software by the way, but please fix the block size thing... It's a real pain to have to format everything with my mac first...

Thu, 11/06/2014 - 19:29