Disk Director Home 11 installation is interrupted immediately

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Due to an issue with True Image 2012 Home I removed TI using Acronis Cleanup Utility, but this required me to reinstall Disk Director, but this failed.

The install process ends immediately saying that the installation was interrupted before Acronis Disk Director 11 Home could be installed.......

Attached this message is the log file from msiexec.exe. Can someone help with the informaton in this log to pinpoint the error? Some of the text in there is in norwegian(I have not a problemwith that). Can it be that the cleanup utility has removed all references to previously installed versions?

My username in the log has been replaced with the word "user" 

Thanks for your time!

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addlog.txt 29.94 KB
Wed, 11/21/2012 - 10:05
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 65

Hello Olkberg,

Thank you for your post!

Unfortunately Cleanup utility can remove other installed Acronis products. Please take a look this article for more information about Cleanup Utility.

According to log file from msiexec.exe. which you have attached I suggest you the following: please delete this upgrade code: D28D4217-7ED7-1D74-66CA-8A97E9029124 from you registry.

To delete the key from registry please:

1. Click on the Start button.

2. In the search box, type regedit and then press Enter. The Registry Editor program will open.

3. Using the > icon, navigate through the registry key branches until you reach the subkey (the folder on the left) that you want to delete, or the subkey that contains the value (on the right) you want to delet.

After this please try to install Acronis Disk Director 11 Home again. Could you also provide me new MSI Log report. In this article you will find complete information how to create an MS Installer Log.

Also, for more detailed investigation of the issue, please sent me the System report from Windows.

If you need immediate assistance, you can contact our Support Team with the System report.

Olkberg, If you have additional questions please let me know

Thank you!

Sat, 12/08/2012 - 14:09
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