Disk Director Server with Windows 2003 x64 / Exchange 2007

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

Hello
I would like to install Disk Director Server on a Exchange 2007 system disk to increase space (windows 2003 Enterprise x64) but the installation failed with this message :

installation program has been interrupted before Acronis Disk Director Server is removed. Run installation program again. Click "close" to quit.

But there is no previous version of Disk Director. I have stopped kaspersky but it does not work.

Server config :
PowerEdge 2950 / bi Xeon / 32Go
Dell Perc5i / Integrated
system disk RAID 1
EMC CX300 1To

What can i do ?
Thanks.

Mon, 10/19/2009 - 13:08
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 843

Hello LES SAUVETEURS EN MER SNSM,

Thank you for choosing Acronis Disk Director Server 10.0

This issue can be caused by traces from previous version of a program (even if it's not installed) so I'd recommend you to check manual uninstallation procedure (if some points are missing in your PC, please just skip them):

1. Completely uninstall any previous version of Acronis Disk Director Suite (including all the trial versions of the product). (Start -> Settings -> Control Panel -> Add or Remove Programs).

2. Delete all files in \Documents and Settings\[Account Name]\Local Settings\Temp\ folder by running Disk Cleanup wizard from the system drive (e.g. C:) Properties (remember to check the Temporary Files checkbox).

3. Download the utility from http://support.microsoft.com/kb/290301/en-us, install and run it.

4. Select the Acronis product you are trying to install and hit Remove.

5. Please also perform the following operations to clean the traces of the program from your OS:

- Deactivate Acronis OS Selector

- Delete snapman value from

-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> UpperFilters

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters

- Delete snapman key from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services

- Delete the following registry keys:

-HKEY_LOCAL_MACHINE\SOFTWARE\Acronis
-HKEY_CURRENT_USER\Software\Acronis
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Disk Director

- Delete \Windows\System32\autoprnt.exe if it exists

- Delete the following folders:

\Program Files\Common Files\Acronis
\Program Files\Acronis

- Delete the Desktop icon and Start menu shortcuts

-Reboot the computer and check if the issue persists.

If yes, please do the following:

- Launch the installation file
- Once the Acronis product installation screen appears, right-click on the name of the component that fails to install. You should see two options there: Install and Extract. Select Extract
- Select the path for extracting the component and click Save
- Go to the Run prompt (Start -> Run) and issue the following command: msiexec /i path&msi-name /l*v log-name.log, where the path&msi-name is a path and name of the file you extracted in steps 2-3 and the log-name is a name of the log file to be generated. The log file will be saved to the folder where you extracted the MSI file.

For example if you have extracted the AcronisTrueImage.msi to the C:\ directory then you should run the following command:

msiexec /i C:\AcronisTrueImage.msi /l*v C:\inst.log

- Reproduce the problem and collect the log file created during the installation, please attach this log to your answer in this thread.

Please note that if there are any spaces in the path&msi-name, you should change them to _ symbol.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Wed, 10/21/2009 - 08:33
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