Disk Director Suite 10.0 cannot find any hard drives

Have you tried the quiet acpi=off noapic option detailed in Section II of the Read Before You Post thread?

Have you tried the Safe Mode version of DD?

You might also check the BIOS for the controller's mode. If it's in AHCI mode, you might try changing it to "IDE Compatible" and checking if DD can then see the drives. Note: Make sure to change back to AHCI mode before booting into Windows if AHCI was being used.

TI is generally better suited for what you want to do.

I did read the "Read Before You Post" note for Disk Director and there was no mention of the "quiet acpi=off noapic" option. Your link points to the notes for True Image Home - not the product that I have. I spent quite a bit of time searching through the forum and based on most of the comments I found I made sure that I was using the latest ISO image for my product. That ISO doesn't give me the choice for Safe Mode. I checked the BIOS and made sure that my drive controller is in IDE mode. I had read about the acpi option in a couple of threads and attempted to use it. I could never get my boot disk to respond to F11.

I finally decided to try something that goes against all the advice I've seen in the forum. I created bootable media from the installed program instead of using the latest ISO and made sure that I included the Safe Mode option. After booting Safe Mode from this disk I am now in the process of copying the partition to a USB drive. Hopefully this will complete without further problems.

Thanks for your suggestions,
Michael

I have a problem with neither the DD10 bootable nor the TIH2011 bootable being able to find my two WD 500GB HDD drives. The drives are SATA and RAID0. I have tried both the media that I had created and downloading the latest versions from the website. Having read about like problems on the forum, also tried the 'quiet acpi=off noapic' solution mentioned. That was frustrating as it would not allow my old fingers time to type it without going on with loading. The one time that I got it to work, it then bypassed my ability to choose one of the choices. The one that it defaulted to did not work either. I am writing this on my other machine as the mentioned machine was having BSOD problems and system halts which I suspected being HDD problems. I formatted the drives with DD!0, losing the system of course, so now can do nothing with the machine until I get the Windows XP Pro back in. I would appreciate being able to get the special ISO file and/or some other fix so that I can get the system retrieved from one of my backups.
P.S. The bootables both find the external backup drive ok. It is just when I get to the point of recovering where the internal drive names are needed that there are no drives listed except for the external drive.

Hello Dennie,

Welcome to our Forum, it's nice to have you with us. I understand your concern, and will be glad to help you.

It's not very obvious in your comment, so could you please kindly specify whether you have already tried the following solution: 

1. Download the latest updated bootable media from your account
2. Burn it onto the CD
3. Check whether the issue remains

Should the issue be present, please gather Acronis Linux Report from the CD, submit a case with the information attached, and let us know it's number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!