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Error coe 0x500001

Thread needs solution

Can anyone tell me how to fix this. I keep getting the following error code when I attempt to run DD11Home build 11.0.2121 on my Dell Studio 1558.
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Error
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Cannot connect to 'localhost'.
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Details
Code: 5,242,881(0x500001)
Module: C:\Program Files (x86)\Acronis\DiskDirector\mmsBundle.dll
Message: An invalid index has been specified.

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As a side comment, why must you pay to have service on a product that has errors.

0 Users found this helpful

Hello William,

Thank you for posting and I will definitely assist you with this issue.

It occurs because our software has problems accessing information about network interfaces on your computer. I would recommend the following KB article with the solution.

Thank you very much for your comment, I am sorry for any inconvenience. I will forward it to our Management team. You can also submit your feedback from this link.

Please let me know if you have additional questions.

Thank you.

Thanks, not sure how but it was fixed. I ran the program but and then followed the link to some command line commands which I ran. It worked after that but I really don't know what fixed it.