I bought Acronis Disk Director 12.5 * No fun * Looking for support please

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello *.*

1) I tried to open a ticket but your website does not work. I had to put in my product registration key it seems to open a ticket. I put the registration key in and the website tells me, the product key is already registered. I can not open the ticket then. I assume, in this way you dont have much tickets from your customers :)

 

2) The inital problem, tested on Win10 and Win11.

-A Seagate harddisk, 4 TB in size. Did write raid volume to disk by accident. Disk is not readable anymore, I can not see any data or folders anymore, drive letter gone

- I downloaded Disk Director 12.5 and installed the demo. It could find all my volumes and entire disk again, I could see all my folders again. But I can not recover anyhting cause I have a demo Acronis Disk Creator.

- Well, I thought cool product. It can see my files and hopefully repair my disk again. I bought the full license on your website. 

- I go back to my Acronis Disk Director, I put my registration key in and all switches to a full version. Even cooler.

- I go back to my disk and try an new "Acronis Recovery Expert" Task. I discover my disk once more and let me choose to fix it, what I did. 

- The Recovery Expert splits now my disk in a 1,6 TB disk, leaves the other 2 TB "not assigned".The volume discovered got a drive letter, the disk is completely wiped and empty.

- I did run a file discovery. Nothing was found

- I did a discovery on the second unassigned disk. The scan took.... 4 hours? 5 hours?  Nothing was found

 

So I basicaly payed that Acronis Recovery Expert wiped my disk?

 

How can I get back to my previous discovered volumes?

 

Thank you so much for ideas.

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Sat, 11/26/2022 - 17:01
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Dear MM,

I'm very sorry to read about your negative experience! To be on a safe side, we always recommend having a full backup of your system prior any operations with the disks. If you agree to give us a second chance, I'd suggest looking at Acronis Cyber Protect Home Office - a comprehensive solution that ensure the protection of your data from all kinds of threats incl cyber threats and physical damage of the drives. With a full system backup, you can safely revert to any state.

Mon, 12/12/2022 - 20:43
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