LOST ACCESS TO BIOS & BOOT OPTIONS AT STARTUP

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My HP Envy17t-2100 3D CTO laptop normally displayed a message "Esc for startup options" shown at bottom-left of a blank screen just before Windows starts booting up.

I recently upgraded to Win10 Pro x64 (from Win7 Pro x64), then: a) uninstalled Acronis Disk Director 11, b) installed Acronis True Image 2015, c) upgraded to Acronis 2016.  At some point of these 4 actions I lost the "Esc" message display before windows starting, and can no longer access BIOS or BIOS Boot Options.

Despite the "Esc" message not displaying, I tried to use standard Esc, F9, F10, F2 keys to choose the boot device / enter the BIOS setup (using both my laptop's keyboard and later an external USB keyboard) to boot from an external USB drive, but I was unable to - the laptop does not react to any keystroke(s), and if I press and hold the F or Esc key, it starts beeping and hangs up.  However, when I used Acronis True Image today to clone my System hard drive for backup purposes, I noticed that during the Acronis-forced reboot (to load Acronis bootstrap for cloning operation) the Esc message DID APPEAR on bottom-left of the screen.  The same result (sudden one-time appearance of the "Esc" message enabling to initiate the Boot Options menu) happened after I re-installed the latest BIOS downloaded from HP website.

Following these one-time re-activations of access to BIOS / Boot Options, the laptop (or Win10) boots without displaying the "Esc" message screen, and again prevents me from using the keyboard to access BIOS.

I don't have the available HP UEFI Bios extensions installed (previously issued as a Win7 update by HP) , as I don't know what it will do to my laptop's HD, I don't know what the benefits would be, and I never needed this feature. Every single driver in Win10 have been updated to latest versions manually using "search automatically for updated driver software".  The laptop works perfectly fine in all aspects, except the boot options and Bios access problem described above, and does not hang-up or freeze randomly.  All software packages installed on it work perfectly.

Can my problem be associated with Acronis software in one of the following ways: a) some incompatibility of True Image 2015 (briefly installed before upgrading to 2016) with Win10, b) some remaining drivers or boot record from the Disk Director (installed using Win7 and uninstalled using Win10), c) some other interference between Acronis software and Win10?

Or is this a Win10 issue of incompatibility with 3-year old HP laptop?

Anyone with non-destructive ideas to try?

Sun, 02/21/2016 - 17:14
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Hello, klimunt99

I don't think this issue is related to Acronis product. I suppose that Fast start-up causes this issue. The following steps might help you:

1. Open Control Panel of Windows;

2. Go to Power Options;

3. Click "Choose what the power button does" on the left pane;

4. Click "Change settings that are currently unavailable" link at the top of the screen;

5. Then you will be able to uncheck "Turn on fast startup" option -> uncheck it and save changes.

 

Best regards.

Thu, 02/25/2016 - 16:44
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 3

klimunt99 wrote:

My HP Envy17t-2100 3D CTO laptop normally displayed a message "Esc for startup options" shown at bottom-left of a blank screen just before Windows starts booting up.

I recently upgraded to Win10 Pro x64 (from Win7 Pro x64), then: a) uninstalled Acronis Disk Director 11, b) installed Acronis True Image 2015, c) upgraded to Acronis 2016.  At some point of these 4 actions I lost the "Esc" message display before windows starting, and can no longer access BIOS or BIOS Boot Options.

Despite the "Esc" message not displaying, I tried to use standard Esc, F9, F10, F2 keys to choose the boot device / enter the BIOS setup (using both my laptop's keyboard and later an external USB keyboard) to boot from an external USB drive, but I was unable to - the laptop does not react to any keystroke(s), and if I press and hold the F or Esc key, it starts beeping and hangs up.  However, when I used Acronis True Image today to clone my System hard drive for backup purposes, I noticed that during the Acronis-forced reboot (to load Acronis bootstrap for cloning operation) the Esc message DID APPEAR on bottom-left of the screen.  The same result (sudden one-time appearance of the "Esc" message enabling to initiate the Boot Options menu) happened after I re-installed the latest BIOS downloaded from HP website.

Following these one-time re-activations of access to BIOS / Boot Options, the laptop (or Win10) boots without displaying the "Esc" message screen, and again prevents me from using the keyboard to access BIOS.

I don't have the available HP UEFI Bios extensions installed (previously issued as a Win7 update by HP) , as I don't know what it will do to my laptop's HD, I don't know what the benefits would be, and I never needed this feature. Every single driver in Win10 have been updated to latest versions manually using "search automatically for updated driver software".  The laptop works perfectly fine in all aspects, except the boot options and Bios access problem described above, and does not hang-up or freeze randomly.  All software packages installed on it work perfectly.

Can my problem be associated with Acronis software in one of the following ways: a) some incompatibility of True Image 2015 (briefly installed before upgrading to 2016) with Win10, b) some remaining drivers or boot record from the Disk Director (installed using Win7 and uninstalled using Win10), c) some other interference between Acronis software and Win10?

Or is this a Win10 issue of incompatibility with 3-year old HP laptop?

Anyone with non-destructive ideas to try?

 

Hi there, in addition to my post, I also noticed that I cannot enter the BIOS after using Acr. DD 12. Did the suggestion from support staff work?

Fri, 03/18/2016 - 15:42
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.