Many fails with Disk Director 12 Upgrade

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I purchased this yesterday. Installed it over DD 10. I assumed since it was an upgrade it was designed to do that. Mistake #1?

During installation, it asked to overwrite some files. These files were in the True Image installation folder, not the disk director folder. I have True Image 2014. I don't remember what the files were, but I allowed the overwrite. Definitely a mistake. Afterwards, True Image will no longer work and I have not been able to resolve that issue (I have a thread on that in the True Image forum).

So I try to use Disk director. Basically what I had was a 2TB drive with 4 partitions on it. All partitions were created with True Image as I restored them from backups of a failed drive. From beginning of drive as shown in Windows Disk Management as well as DD12 I had D: (primary partition), E: (Primary Partition), H: (Logical Partition) , and J: (Primary partition). The partitions were created in the order given and I had no problems with this configuration. However, I wanted to add a fifth partition which of course would have to be logical. I don't think Disk Manager can do this (I couldn't get it to anyway) and DD10 basically wouldn't do anything without an error. I don't really know what it's problems were, I just decided it was time for an upgrade anyway so went ahead and upgraded.

I don't remember every step I did, but I know that I tried to resize the J drive from 1.1TB to about 500GB , putting the empty space before the drive. I tried to commit this and got a write error, saying I needed to run ChekDisk. So I did that, and there were no errors. I tried it a couple more times, same result. I tried using the Dick Check built in to DD12 and it wouldn't work. Unsupported or something I think it said. So why have it on the menu if it's not supported?

I think what I ended up doing, was to re-size J with Disk Manager, then used DD12 to create a logical partition after J. Not exactly what I was after, as I intended to put the second logical after H but before J, figuring it would combine with H. Anyway It took two attempts. The first one failed throwing errors, but then the second time it worked, combing H, J, and I into the extended partition as logicals.

Now this was successful, and didn't throw any errors, but it was not in affect until I restarted. While that was not unexpected, DD12 did not advise at any time that a re-boot would be required, even though it did advise that for several of the failed operations.

This whole ordeal generated 177 log entries, all but 3 or 4 of them were errors. I will attach a zip file with a number of XML files saved from the logs. The thing also generated 11 errors when I opened the program today just to look at the logs, without trying to perform any disk operations. Some of these errors are "sector size unsupported" and "failed to obtain the required volume information". There is a file of these errors as well. I don't know why they have to be saved as XML 'cause I can't make heads or tails of them.

So The point here is that DD12 seems to be pretty unusable as it is, but I wondered if these things can be fixed. If they can't very soon I am getting a refund. The problem with that is I will need to do some similar operations on another new drive and as far as I know there's nothing else that can do this stuff.

There is also the apparent conflict with True Image 2014. If I remove both, and re-install, this time installing DD12 from scratch w/o DD10, will that help? Or should I Install DD12 first and then True Image or would that break Disk Director.

Any advice would be appreciated.

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Sat, 07/05/2014 - 08:21
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Oh, and that snapapi thing mentioned there is what True Image said was the problem when it would not back up or restore anything.

I also just figured out that the "Unsupported Sector size (4096) errors" are on two 3TB external drives, that I have no intention of partitioning (these drives are where my backups are kept). Still, if Windows 7 supports it, and Disk director does not, then it would seem that DD does not support Windows 7 as they claim!

Sat, 07/05/2014 - 08:34
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Bill,

SnapAPI errors might be caused by the fact that you installed Acronis Disk Director 12 over Acronis Dis Director Suite 10.0 which doesn't support Windows 7 as well as by errors on disks themselves. It makes sense to perform desired operations from Acronis bootable media to check if disks are ok.

And for more information about support of disks with logical sector size not equal to 512 bytes in Acronis Disk Director 12 please refer to this article.

Thank you.

Mon, 07/07/2014 - 15:33
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