Newest McAfee causes blue screen of death when Acronis Disk Director is run

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

The latest version of McAfee causes a blue screen of death when starting Acronis Disk Director 10 or Acronis True Image Home Version 11.

They are running on an HP XW9400 workstation.

Uninstalling McAfee Security center resolves the problem and both Acronis programs then work fine.

We never had any issues with previous versions of McAfee and we have it and both Acronis Programs installed on multiple HP Workstations (XW4200 - XW4300- XW6200 - XW9400) for a number of years.

We were only using the firewall and virus protection components of McAfee. We did not have any other components installed.

Those are the only components we used previously, but I noticed the new McAfee version forces the installation of the network monitoring component and there does not seem to be any way to prohibit it from installing. That may not be related to the problem we are experiencing, but something no longer wants to conexist with Acronis products.

Is this a known issue with any resolution in sight?

Regretfully, this incompatibility will probably result in us not renewing our multiple licenses for McAfee in August unless the problem can be resolved as Acronis True Image is used to perform our automated daily workstation backups and has done so flawlessly for years.

Fri, 05/21/2010 - 17:49
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 11
Comments: 1342

Hello Richard,

Let me assist you with the issue.

In order to investigate the issue and fix it we need some additional information from you. Could you please do the following?

Collect AcronisInfo

Collect Windows mini-dumps.

Having this information please submit a support request.

As a temporary workaround you can use a Bootable Media with Acronis software

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Mon, 05/24/2010 - 06:34
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 6
Comments: 37

Richard,

I'm not sure if this will help, but my wife was having similar issues with ATI Home 2010 (build 7046, current as of today) blue-screening whenever she started a task. The log mentions a full disk, but doesn't say whether it's the source or target. She is on faculty at the University of Rhode Island where they have recently begun requiring McAfee VirusScan Enterprise 8.7.0i plus a McAfee Agent v 4.0.0.1494 to allow access to the network.

I am not done testing (in particular, I haven't tried enabling nonstop backup), but I am about 23% through backing up 100GB of her documents -- a vast improvement over an immediate BSOD.

What I did was to configure the On-Access Scan Properties to add everything Acronis-related I could find to the Low-Risk Processes (look in Program Files x86/Common as well). I also changed the Scan Items settings for this low-risk group to scan only on write and to exclude scanning the target drive (archive location) entirely. Obviously, this decreases security, but only for these few processes.

Honestly, though, for my own computer, I much prefer Eset NOD 32.

Tue, 08/03/2010 - 14:58