No update and no deinstallation possible/ kein Update und keine Deinstallation möglich.

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

Hallo,
With the attempt to update Disc Director 11 I kept the error message " The configuration files for this program are damaged" , turn to the support. The message appears also with the attempt to uninstall Acronis Disc director 11.
Is there a solution?

Bei dem Versuch Disc Director zu updaten, erhielt ich die Fehlermeldung "Die Konfigurationsdateien für dieses Programm sind beschädigt", wenden sie sich an den Support. Die Meldung erscheint auch bei dem Versuch Acronis Disc Direktor 11 zu deinstallieren.
Gibt es eine Lösung?

Wolfgang

Mon, 11/21/2011 - 21:33
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 3

Hello!
I had a similar problem after upgrading von Vista to "7", as DD10's installer refused to work and I could not get rid of the old version when trying to update to DD11 (which I have left meanwhile).
Aside from asking Acronis Support for help you can try the folowing which worked for me:
***WITHOUT ANY WARRANTY, MAKE A BACKUP FIRST!***
1) Get Microsofts Installer Cleanup Utility. They have withdrawn it, but a Google-search for msciuu2 should help.
2) Use the tool to remove DD10 from the installer database.
3) Remove all DD10-folders on your HDD manually.
4) Remove references to DD10 or it's folders from the registry.
5) Remove the MSI-File stored on your HDD by DD10 for repair/modification of the program. This file has a name consisting auf letters and digits which I don't know, perhaps you can find it in your registry at HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Disk Director before executing step one.

You can try to install DD11 after step two, but I am not sure whether this works and parts of DD10 will remain. Step 5 is optional. Be aware, that you may have to repair or reinstall other Acronis products after following the complete procedure as you will delete some commonly used files.

You can also take a look at http://www.wilderssecurity.com/archive/index.php/t-120567.html . There is a similar, slightly different description.

Hope this helps!
A.Borque

Wed, 11/23/2011 - 11:16