OS Selector Service was not UN-installed during upgrade from 11 to 12.
OS Selector Service was not un-installed during upgrade from 11 to 12.
The install of Disk Director 12 failes with eror from i guess the installed OS Selector Service that it can't find any hard disks (E000101F4), or something tot that effect. The message says to try again.
So i run the install again, and select repair. This install succeeds and disk director 12 appears to function.
However,
a) OS Selector Service is still installed
b) If i request an operation that requires a restart, the disk director fails during restart with the oft reported 'missing object' exception.
It appears that i have build 3223 installed but the latest download is build 3270.
Should i un-install and re-install disk director?
Thanks for the reply.
I have already removed DD12 and then tried to remove DD11, but it did not fully un-install.
So, i am unable to either fully uninstall DD11 nor (re)install DD11.
The uninstall fails with the 'os selector not finding any hard disks'.
and the install just fails with an error. E0064003 The error was encountered while the installation.
Would the Application event logs for the Msiinstaller be useful in identifying the problem?
Is there no way to manually remove the OS Selector service??
There is a 14876: Acronis Disk Director Cleanup Utility which can be used since you are working with Windows 7.
To manually remove a Windows service you can utilize the builtin command SC.
but i am not using windows 7 - it has been updated to windows 10 so the cleanup utility will not run
i can't remove DD11 because this fails due to the error regarding not finding any hard disks. and i can't start the OS Selector service either for the same reason.
if you try to remove the service manually it complains about it being marked for deletion and/or some dependency not existing.
one site i found suggested just removing the dependency entry from the registry entry for the OS Selector service.
But i expect this won't solve the problem as the service itself fails to start due to the 'no hard disks found' error.
I really don't want to start messing around with my registry without some guidance from you folks.
E.g., why can't you come up with an adhoc replacement for OS Selector Service exe (i.e., DiskDirector\OSS\OSSelectorSetup.exe and/or DiskDirector/OSS/reinstall_svc.exe) which would allow for the service to be started and thus removed and thus would allow the DD11 uninstall to succeed?
Jay,
I would suggest contacting support and opening a support ticket. In most cases applications running under Windows 8, 8.1 and 10 can be removed using the Programs and Features tool in Windows. Did you try to uninstall the OS Selector using that method? If not give it a try and if that works then try to run the cleanup tool.
If anyone else faces that problem, please contact Acronis Customer Central. Currently there are no instructions applicable universally to all OS Selector uninstallation issues. Each case is processed individually.
Also remember to create a system backup before trying to remove OS Selector leftovers. For example, use Windows built-in backup tool or Acronis True Image.
Regards,
Slava
This is most frustrating. I just discovered today I have the exact same problem as the above user had and, apparently, there's no good fix even now.
Some time back I upgraded my Acronis True Image Home from the 2014 to the 2016 version. The 2015 version came with an installation disk for Acronis Disk Director 11, which I installed. It worked fine but I haven't used it much. Today I tried to bring it up and I got the same run-time error measage that James (above) got.
I tried several time, but kept getting the same message. I then inserted the original disk and tried both 'repair' and 'install', but got the same error message. I finally decided to reinstall it and try reinstalling it clean. When I tried to uninstall, however, I got the same OS Selector error message James got. I had no idea I even had an OS Selector installed (it's not in my Remover Programs list).
The bottom line is that I can't uninstall Disk Director 11 or fix it so it functions without the error message. I'm running another copy of Disk Director 11 on another Windows 10 machine, with Acronis True Image 2015 and it works just fine, so I'm wondering if it has some incompatibility with True Image 2016. I've researched the problem online in your forums and by Googling the messages but was frustrated by the lack of a solution. This is very frustrating. Can you please tell me how to fix Disk Director 11 so I can use it? I'm running the current version of Windows 10 Home. I'd be most appreciative. I'm very frustrated.
Regards, Paul
Paul,
You can try the uninstall procedure in the link below. In that link expand the section entitled "Installing Acronis OS Selector seperately" The uninstall instructions appear at the bottom of that section.
Thanks for the suggestion, but I had all kinds of problems implementing it. When I booted to my bootable Disk Director 11 disk (and, after that, the one I created after I downloaded the ISO image from the Acronis site), my mouse didn't work. I was able to navigate with the keyboard for a couple screens, but ran into a brick wall when the 'a' keyboard key didn't work to accept the license. I tried everything, but couldn't get past that screen. Very frustating, in light of the fact that other bootable program disks (including Acronis True Image Home 2016) allow for both mouse and keyboard use. I consequently know it's not my hardware that's causing the problem, but Acronis' buggy software. What amazes me is that online I found many folks with the exact same original problem as me (i.e., can't uninstall or run Disk Director 11) dating back years, and still I find no solution for doing something seemingly simple as uninstalling bad software or fixing the runtime error. If I had to guess, I'd say Disk Director 11 is somehow incompatible with Acronis True Image Home 2016, since I've got True image Home 2015 and Disk Director 11 on another networked PC and both programs run just fine. Has anyone investigated the possibility of such a conflict? Right now I'm dead in the water regarding using Disk Director 11. Hell, I'd even purchase Acronis Disk Director 12 if I knew that it would work with the current environment. But I'm afraid to do so for fear I'll have the same situation (i.e., Disk Director not working) and be out the money to boot. Very very frustrating. I wish Acronis would come up with a fix for those of us that are suffering.
Regards, Paul
Well, I am sorry to hear that Paul. If I were you I would open a support case with Acronis. Seems you have a legitimate case to me of this being an issue with the product in which case support would be free.
Thanks for the sympathy. I looked around and can't see where and how I can open a support case per your suggestion. Can you tell me how to do this? Thanks again, Paul
Here is a link to the US customer support page which will get you started.
Just got an email from Acronis Support, that suggested I purchase Disk Director 12 or pay for tech support, since my 'free' period had expired. He did not seem to be moved my my evidence that there is a conflict between Acronis True Image 2016 and Disk Director 11. So much for me trying to help them debug an incompatibility issue they introduced.
Not a lot of help in what I'm about to say, but wanted to share my thoughts...
I don't think DD12 will help either, it might, but to verify, you could download the free 30-day trial and put it to the test. If you do that though, do take a backup first in case you need to revert back as it's not easy to remove a trial unless you roll back and start with a fresh intall if you want to put the older product back on instead and don't want to configure things again.
The different products do not seem to always have consistent registry keys and/or drivers - in particular snapman.sys and fltsrv.sys are often different versions and the variations among them (not just from product to product, but version to version) are the biggest cause for compatibility issues when different Acronis products are installed on a single machine.
I've had luck creating custom winpe with different Acronis products on a single boot.wim, but it's usually trial and error to find out which order to install them so that the last version of snapman.sys works across the different products. Snap Deploy actually has 2 snapman.sys locations and that threw me for a loop for awhile! As far as Windows installs go though, I've had luck installing Snap Deploy first, then True Image, but not the other way around. Backup 11/12 and True Image won't let you install if one detects the other. I don't doubt that there could be an issue with your setup.
That said... not sure why you would want both on the same system since they are each backup products with similar functionality. There are better paritioning tools out there (IMHO) - free ones too (minitool is all i use and the free version is plenty good). If you already have True Image, to me, it is the superior backup product compared to DD... DD hasn't received any updates since December 2015 and is currently not keeping pace with newer technology. True Image is practically guaranteed an annual major upgrade and generally has quarterly minor updates that bring some relief for bugs and stability improvement. Also, DD12 and older versions of it, still follow the old support model - 30 days free technical support (unlimited restore support/ unlimited account, registration and license support as well). True Image 2015 and newer (now) all receive support for 2 years from release (so 2015 is out of scope, but 2016 still has support and 2017 will have it until 2019 comes out sometime inthe fall of 2018).
Thanks for the thoughtful reply. You're quite correct. I took a chance and purchased another copy of True Image Home 16 that was bundled with Disk Director 12 from Newegg for $19, and tried it today. It wouldn't install because of that stupid OS Selector not being installed. I tried one more time to install OS Selector from the DD11 CD (It's not on the DD12 CD) and was amazed to see it apparently worked. I then made the mistake of also ACTIVATING OS Selector and found that it took over my boot process so that I couldn't boot to Win10. I reinserted the DD11 CD and deactivated it. The only good thing about the experience was that I was able to uninstall DD11 finally. Both before and after I intalled it, the DD 12 installation was unsuccessful. How any company with the ability to create the premier backup software ( I especially love the Clone capability) could have developed and sold something as buggy as Disk Director is beyond me. You're quite right about there being better utilities like DD. It just irks me greatly when I purchase software that I can't use because of quality issues. I'd drop Acronis in a heartbeat if their True Image software wasn't so damn good. Again, thanks for the comments.
i posted a problem on this forum regarding issues with dd10 and a problem with the os selector module. but for me theire is no tch support. problem with mine is that after many years installed on the same o.s. vista, all of a sudden dd10 started acting like a low class freeware. i mean why should we pay for software that should be high caliber when we can achieve the same or better results with free ware? but who knows?
The appeal with DD has been that it can backup and do more advanced partioning than Windows. And if you can get a full backup license of ATIH and DD for free for $19, you're still getting a good deal on ATIH for a boxed single license. Unfortunately, it's just not getting frequent enough updates (as I see it - with the last release being Dece 2015). If there are free tools that can do some things better, use them. As a backup product, it still has some weight, but I prefer True Image Home.
DD10 is quite old now and hardware and OSes are surpassing it quite a bit now. All software has an end of life and DD10 reached it more than a few years ago.
http://www.acronis.com/en-us/support/updates/
Acronis Disk Director Suite 10.0 (Build # 2288, English, 73.7 MB) 2010-03-15 Release notes
The appeal with DD has been that it can backup and do more advanced partioning than Windows. And if you can get a full backup license of ATIH and DD for free for $19, you're still getting a good deal on ATIH for a boxed single license. Unfortunately, it's just not getting frequent enough updates (as I see it - with the last release being Dece 2015). If there are free tools that can do some things better, use them. As a backup product, it still has some weight, but I prefer True Image Home.
DD10 is quite old now and hardware and OSes are surpassing it quite a bit now. All software has an end of life and DD10 reached it more than a few years ago.
http://www.acronis.com/en-us/support/updates/
Acronis Disk Director Suite 10.0 (Build # 2288, English, 73.7 MB) 2010-03-15 Release notes
thanks for feedback! i know dd10 is old. but so is my vista and it still works good fr what i need for. to this end it is unclear why my dd10 no longer works and the uninstall was dirty.
Really not sure either. You could try running the Acronis cleanup tool (after uninstalling) in hopes of starting "fresh" with it again. It is not designed for DD, but has worked for others with Acronis products not listed either.
I don't know anything about DD though and/or if you need to disable any services (like preboot integration) first. If you have a bios menu with F11 or something like that that DD installed, you should disable that first, before you remove the software. Otherwise, you could end up with leftovers and/or possibly even an unbootable system.
Assuming you don't, or you've disabled that feature already, then try to remove from control panel (if it's still installed). Then, run the cleanup tool with these recommendations (I know that DD is not listed, but it can't hurt if you've already removed it and/or aren't able to remove it if you don't have - always take a backup first ... just in case though):
Cleanup tool and recommended procedures... https://forum.acronis.com/forum/126092#comment-391779
ben,
There is a cleanup tool for DD 11 which might well work on DD10 as well. It seems these cleanup tools are much the same and they do remove other installed Acronis products as well. My guess is that if the tool will run it will do the required cleanup. Link below:
Paul,
Glad to hear that you were finally able to uninstall the OS Selector. Often times reaching the desired end result requires more than one attempt at it. The good thing of course is that you were successful.
ben,
There is a cleanup tool for DD 11 which might well work on DD10 as well. It seems these cleanup tools are much the same and they do remove other installed Acronis products as well. My guess is that if the tool will run it will do the required cleanup. Link below:
thanks! i will give it a try :-)