OSS not working with Windows XP

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Have Windows 7 Pro (64 bit) and Windows XP SP3 installed on a single 500gb SATA II hard drive, Windows 7 is installed in a primary partition at the beginning of the drive and Windows XP is installed in another primary partition immediately following the Windows 7 partition with no free or unallocated space between the partitions, the rest of the drive is unallocated.

Installed DD11 (build 2121) in Windows 7 (64-bit) and enabled OSS, no problems, did some minor customizing of OSS, restarted the machine and selected Windows 7 from the OSS menu, booted Window 7 and encountered no problems, restarted the machine and selected Windows XP from the OSS menu, Windows XP started booting, before getting to the Welcome screen, got a blank gray screen for 2 to 4 seconds then the machine reset, during restart and in POST, the messages for the first 2 SATA hard drives were VERY slow appearing (much slower when things worked correctly), repeated the restart back to Windows 7 with no problems, tried Windows XP again and got the same results and the reset again.

Disabled OSS and uninstalled DD11, reinstalled the product with a boot manager that I had used before purchasing DD11, it booted Windows 7 and Windows XP without a problem.

Sent an email to Acronis's through their Customer Service & Support page on their website using "Contact Service & Support->Get Assistance->Start Here" a week ago and have not heard anything from them.

Sat, 02/12/2011 - 01:37
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What is the other boot manager you're using?

Do you still have the BOOTWIZ.OSS file (in the main BOOTWIZ folder)? I could look at it and see if anything looks odd.

Sat, 02/12/2011 - 01:58
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Thanks for the reply.

The other boot manager is part of Avanquest's (V-Com) Partition Commander 11 and it's just call the boot manager, no fancy name.

Sorry, a search shows there is nothing "bootwiz" left on my Windows 7 "C" partition. Having remnants of old software installations left behind after I have removed them, has caused me just enough grief in the past. Now, I'm quite thorough removing all traces of stuff that doesn't work for me.

If necessary, I should be able to re-install DD11 and OSS this weekend.

Sat, 02/12/2011 - 03:38
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I disabled Avanquest's Partition Commander's boot manager, did a manual restart of Windows 7 and uninstalled Partition Commander using the facilities in Control Panel->Programs and Features. Did a manual restart and installed Acronis' Disk Director 11, did a manual restart and in Windows 7 installed OS Selector and allowed the forced restart. In the restart, the OSS selection menu appeared (it indicated the Windows XP partition was the default, for some reason) selected Windows 7 which booted correctly. Did a manual restart of the machine

In the OSS selection menu, selected Windows XP. As before, the start never got as far as the Welcome screen. After 8 to 10 seconds (my original estimate was not correct) a system reset occurred and during POST, the messages dealing with the first 2 SATA II drives were very slow being displayed. At the OSS selection menu, I rebooted Window 7 which completed correctly. I restarted and in the OSS selection menu looked at a few of the options, while scrolling the upper band sideways from right to left, the machine suddenly powered down. I waited about a minute and then powered it back on, in the OSS selection menu selected Windows 7 which completed correctly (I think).

I tried to have a look at "bootwiz.log" and was told I don't have permission to do so.

I will wait until I hear from you, MudCrab before I do anything more with DD 11.

Sat, 02/12/2011 - 15:22
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Instructions on creating a copy of the BOOTWIZ.OSS file can be found here.

In the OSS settings, try disabling the CD-ROM drivers.

Sat, 02/12/2011 - 16:57
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I followed your instructions and have attached BOOTWIZ.TXT to this comment.

Regarding the CD-ROM drivers, in the OSS Selection menu under TOOLS->STARTUP OPTIONS, the "Do not load CD-ROM drivers" is checked (a dark spot in the middle of the button)

Attachment Size
57541-94114.txt 3.45 KB
Sat, 02/12/2011 - 17:55
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MudCrab ...

I'm not sure if BOOTWIZ.OSS/TXT got attached. I'll give it another try. If you get 2, my apologies.

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57542-94117.txt 3.45 KB
Sat, 02/12/2011 - 17:57
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In the XP entry, the XP partition was set Active and hidden (should have been Active only). I edited the entry and also set the Windows 7 partition hidden when XP is booted so it doesn't cause a problem.

Try the attached file and see if it works.

Attachment Size
57543-94120.txt 3.46 KB
Sat, 02/12/2011 - 18:31
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Many thanks for your work and help, MudCrab.

That did the trick. There is a BOOTWIZ directory in Windows 7 and Windows XP (which, I assume, there is supposed to be) and both systems now boot as they should. I set Windows 7 as the default system to boot and put a 10 second time limit before it booted automatically.

Your name shall be changed to KINGCrab, at least on my machine,

Thanks again.

Sat, 02/12/2011 - 19:43