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Problem Disk Director 11 Home Latest Product Updates Build 2121

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Problem Disk Director 11 Home Latest Product Updates Build 2121

I have WIN7-X64
Acronis True Image Home 2011 (English)Build # 5519 and Plus Pack
Acronis Disk Director 11 Home (English)Build # 216 - no Install Acronis OS Selector

After starting the installation Build 2121 always ends: Installation Incomplete

thank you

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Petr,

The error is in this upgrade code string {2300EE96-0A41-4FAB-BD03-989EC44577A0}

Look in registry for this string

69EE0032-0A41 etc

In the following keys

o HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes
o HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features
o HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes
o HKEY_USERS\[RANDOM_GUID]\Software\Microsoft\Installer\Features
o HKEY_USERS\[RANDOM_GUID]\Software\Microsoft\Installer\UpgradeCodes

You might also have to check in the WOW64 registry key as well.

Delete only these registry keys starting with the above number.

Check that your temporary folder is empty or as empty as Windows will allow.

Then try re-installing.