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Serial Number for Trail Version for Disk Director Advanced

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I have not received an email with the s/n for the trial version. It did not pop up when I down loaded it. So if anyone knows where to get it that would be great. Tried live chatting with support but that got be nowhere.

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Joe,

Check that your ISP or email client hasn't sent the email to a spam folder.

What do you mean by after chatting with support you got nowhere? In general terms what did they say?