Skip to main content

Update to DD11 from DD10 leaves old oss service in registry

Thread needs solution

Updating directly from DD10 to DD11 left the old registry entry in services for OSS_reinstall in place ... althought the file itself was gone.
The new service for DD11 was installed tho.

0 Users found this helpful

Hello Howard,

Let me assist you.

Actually, the traces of the previous installation shouldn't anyhow affect the new software and OS functionality.

Could you please clarify: were there any issues regarding those old registry entries? If so, please export mentioned registry keys (Start->Run->Regedit, right-click on registry key and choose Export from the menu) along with AcronisInfo tool output and submit a request to support.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.