Win 7 64, bsod after start of disk director home 11

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After succesful installation of Disk Director Home 11 (Home 10 failed) to my Windows 7 Prof . 64 system, I received a BSDO with "snapman.sys page_fault_in_nonpaged_area" after first start.

After this, the system wa no longer able to re-booted, so I had to run a recovery of the system-partiton.

Your suggestions are kindly appreciated.

Regards, Hans Knapp

Thu, 08/26/2010 - 19:01
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Is any other Acronis software installed? DD 11 doesn't play nice with older versions of TI or even earlier builds of TI 2010.

Thu, 08/26/2010 - 19:18
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Just finished recovering from having the same thing happen. Win 7 Home Premium 64-bit, had DD10 installed (worked perfectly), 'upgraded' to DD11, and kept getting BSODs every time I tried to boot. Had to roll the system back to last backup to fix it.

No other Acronis software installed.

Thu, 08/26/2010 - 19:37
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Hello MudCrab,

your assumptions are right. There is a TI Home 2010 active on the system, that is responsible for two backup-tasks running each day (system and data-partiton).

If conflicts with TI 2010 are possible, woud you recommend to start with testing TI 2011 first and look at disk director 11 later on?

Thu, 08/26/2010 - 19:39
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Hello Glen Faires,

surprised to learn, that DD10 could be installed on WIN 7 Home Premium 64. I personally failed by doing this on WIN 7 Prof 64. Maybe my sysem environment is something special.

I tried to install DD10 in my new 7 Prof 64 system, the one that I used successfully in a WIN XP, my former system configuration, but this was not possible. Now under WIN 7 new problems are encountering.

Thu, 08/26/2010 - 20:52
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DD 10 could be forced onto Windows 7 (especially when Windows 7 was new), but it is not supported and will very likely cause problems. One of the big problems people seem to have is that they can't successfully uninstall/remove it from Windows 7. This then causes problems because it's not compatible with newer versions of DD or TI.

Thu, 08/26/2010 - 22:10
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After encountering probles with HDD 1, I recovered the system and installed TI 2011 in my WIN 7 Prof 64. Here already the installation process created a BSDO with "snapman.sys page_fault_in_nonpaged_area".

Summary:
- Install of DD 11 was successfully, but at start of the software BSOD with the error mentioned above. The license of DD 10 I have is worth nothing, as the sofware is not working wint WIN 7 Prof 64.
- In Installtation of new TI 2011 already crashes with same BSOD.

Recommendations are welcome before I change the vendor of system-software of this type.

Fri, 08/27/2010 - 19:05