Acronis Drive Monitor is losing settings after True Image Home 2010 has executed a job

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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There is something strange with Acronis Drive Monitor:
Allways when a job with True Image Home 2010 is done, Drive Monitor is losing its settings. The program is "forgetting" the
e-mail-adress in e-mail notification options (from...) and is forgetting that some drives (here external drive) shouldn´t be monitored.

What is happening here?

Tue, 08/03/2010 - 15:39
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
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 Hello Uwe!

Thank you for finding time to report about the issue, it's very important for us!

I have carefully checked all our internal resources and found no known issues that would match your description. Our Development team is highly interested in this problem, so we would appreciate if you could send us additional information: 

  1. Acronis Info from the problem machine
  2. Acronis System Report from the problem machine
  3. Exact sequence of steps performed

This data will help us to localise the issue and find a fix for it. 

Thank you once again for finding time to report about the problem and for your cooperation! 

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you! 

Thank you!

Thu, 08/12/2010 - 08:51
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

 Hello Uwe!

Thank you for the information provided!

The issue was escalated to the Development team. They should reproduce the issue shortly and fix the code of the program. 

We will keep tracking the case and as soon as we have any news, we will immediately update you. 

Thank you!

Mon, 08/16/2010 - 13:46