Acronis Recovery for Ms Exchange (Error 9633798

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I have this problem "Error code 9633798:exchange mailbox role does not exist or disabled"

Soft:
Acronis Recovery for Ms Exchange ver. 1.0 build 116
Windows 2003 SP1, Exchange Server 2003 SP2
Use login to run console, have domain admin permission on this domain
What is possible problem?

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acronis_error.JPG 58.38 KB
Fri, 12/04/2009 - 08:44
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Hello KAD!

Thank you for coming to report about the issue and for specifying such detailed information, it helped a lot in identifying the problem.

First of all please accept my apologies for the delay with the response.

According to the information and the screenshot you have kindly attached, there can be several reasons and solutions for the issue, so I would like to advise you to take a look at this article and try the offered workarounds - this should help us in resolving it.

Also please kindly note that the build you are using is an outdated one, so I would like to ask you update the product: you can do it by going here in your account and downloading the latest build (220) as shown on the screenshot.

I would appreciate if you could let me know whether this resolved the issue you have faced - should the issue persist, I will be glad to help you in solving it.

Thank you!

Attachment Size
13842-86593.JPG 12.45 KB
Wed, 12/16/2009 - 19:22
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello, I`m Pablo from Buenos Aires.
I have the same problem :
My Scenario:
My Version installed Acronis Recovery for Exchange 1.0 build 220
I have installed Windows 2008 Server R2
I have Exchange Server 2010 Version 14.0 (Build 639.21)
I provide a credential in a Correct form
I installed Microsoft Messaging API and Collaboration Data Objects 1.2.1 ( But in english versión , exist it in spanish versión ? )
My account is in all this group :

Administrators group
Domain Admins group
Domain Users group
Enterprise Admins group
Exchange Domain Servers
Exchange Enterprise Servers

Howover, the problem persist.
Attach a file with errors images.

Could you help me to resolve it ?
Regards in advance !!

Pablo Di Maria
Optima Ingeniería S.A

Attachment Size
38943-91030.jpg 245.5 KB
38943-91033.jpg 213.22 KB
Tue, 08/03/2010 - 12:02
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 88
Comments: 4769

Hello Pablo,

Thank you for your post and welcome to our forum. I will definitely assist you with this issue.

I am sorry for the inconvenience, this issue occurs because currently Acronis Recovery for MS Exchange does not support Exchange Server 2010. As for the MAPI in Spanish, the Spanish Microsoft KB article links to the English version download, that is why I assume the download is universal.

Please let me know if you need additional assistance.

Thank you.

Wed, 08/04/2010 - 09:45
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

I have the same problem :
My Scenario:
My Version installed Acronis Recovery for Exchange 1.0 build 220
I have installed Windows 2008 Server R2
I have Exchange Server 2007
I provide a credential in a Correct form
I installed Microsoft Messaging API and Collaboration Data Objects 1.2.1 ( But in english versión , exist it in spanish versión ? )
My account is in all this group :

Administrators group
Domain Admins group
Domain Users group
Enterprise Admins group
Exchange Domain Servers
Exchange Enterprise Servers

Howover, the problem persist.
Could you help me to resolve it ?

Wed, 11/23/2011 - 20:17