Acronis Recovery for MS SQL can not see drive letter for Dell RD1000 Removable Hard Drive

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I have a Dell Server using a removable hard drive. That drive is a Dell RD1000. I can see the drive and the drive letter from Windows. I can copy files to it and use it just like any other drive. If I launch Acronis Recovery for MS SQL and try to backup SQL data to that drive letter it does not show up in the Acronis software.

It does show up in Windows fine! I have worked around this issue by sharing the drive as a shared network drive. Once I do that Acronis SQL Recovery does see it and I can backup my data to it.

Can anyone tell me why Acronis does not see the native drive letter even though Windows Server 2008 OS does see it!

Thanks...

Mark Lasky

Tue, 06/22/2010 - 19:31
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Mark,

Thank you for your post. I will do my best to assist you.

I appreciate the detailed description of this issue. It is possible that this can be a known problem in our software, however, after checking our internal resources I did not find any information relating to this.

We will need to collect some diagnostic information from your machine and escalate the case to our Expert team, who will in turn create a task, so that our Quality Assurance team reproduces this issue.

If you can submit a support request with the following information and ask the case to get escalated to our Expert team:

1. Screenshot of the Windows Disk Management window with the visible RD 1000 hard drive.

2. AcronisInfo report from the machine and an additional Acronis Report just in case.

3. If there is any sort of USB hub, please let us know.

Please let me know if you have additional questions.

Thank you.

Wed, 06/23/2010 - 07:48
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