Mailbox Role Lookup Error, Exchange Version not supported ?!? (Exchange 2007 SP1) ...

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Posts: 1
Comments: 0

Hello

We are would like to use in our Exchange 2007 SP1 Enviroment Acronis Recovery for Exchange.

We are using two Client Access Servers and one Mailbox Role Server.

Exchange Version: Version 8.1 (Build 240.6) Enterprise (soon we will upgrade to SP3 & Rollup2)
OS System: Windows 2008 64bit, Enterprise (latest Patch level)

Every time i connect with the Console to the Mailbox Server i got the following error(s):

Windows Event LOG:
Log Name: Application
Source: Acronis Fomatik Agent
Date: 24.06.2011 09:08:05
Event ID: 4136
Task Category: (91)
Level: Error
Keywords: Classic
User: N/A
Computer: CHODCMSG008
Description:
The description for Event ID 4136 from source Acronis Fomatik Agent cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

The following information was included with the event:

Mailbox role lookup error. (0x5B1028)
$module = "C:\Program Files (x86)\Common Files\Acronis\DatabaseBackup\Fomatik\MsExchangeBackup.dll"
Tag = 0x79DF82A9E8FC3060
Microsoft Exchange version is not supported. (0x5B1021)
Tag = 0xD3BCD37671A868DF

--------------------------------------------------------------------------------

Facts:

- The AD User have enough permissions and a Mailbox behind. Tested with different AD users...
- Newest CDO / Mapi tool are activated

Any Idea?

Thanks
Michel

Fri, 06/24/2011 - 09:19
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Forum Star
Posts: 88
Comments: 4769

Hello Michael,

Thank you for posting. I will do my best to help you.

If you user has enough permissions and the newest Mapi tools are installed then we will need to troubleshoot this problem further.

Please collect this report from the machine where the Exchange Agent is installed and contact our Support team directly.

Let me know if you have additional questions.

Thank you.

Fri, 06/24/2011 - 11:03
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