Major problem, backups stuck even after reboot

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So here's my problem. I came in this morning to see how our scheduled backups went, and one of them was stuck right at the very end.

So I tried to cancel it knowing it was just locked up, but it would not cancel, thus the other backup could not start.

Generally when the system is hung up like this, I would reboot the server. But in this case, when the server came back up, the same backup task was stuck right at the end again. I can't even cancel it even after a reboot.

I cannot run backups now because it's hung up.

How can I fix this?

Fri, 11/12/2010 - 18:26
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Joe!

Welcome to our Forum, we're glad to greet you here. I understand how inconvenient the issue is, and will do my best to help you.

According to the information provided the issue is related to the Scheduler glitch: 

Scheduler is designed in such a way that it doesn't start the second task until the first one is finished. In order to solve the issue let's try the following: 

  1. Stop Scheduler services (Start -> Run -> services.msc)
  2. Update Scheduler as mentioned in this article
    In case the issue remains: 
  3. Download Acronis Scheduler Manager. Open command prompt (Start -> Run -> cmd); run schedmgr.exe and issue the following command:
    task zap
    This will erase all traces of the tasks.
  4. Reboot the machine
  5. Recreate the tasks

This should resolve the issue faced. In case the problem it still present, please gather: 

  1. In case you're using Exchange - Exchange logs
  2. In case you're using MS SQL: 
    - Acronis Recovery for MS SQL Server Management Console logs from the machine where it is installed:

    C:\Documents and Settings\All Users\Application Data\Acronis\DatabaseBackup\Logs

    - Acronis Recovery for MS SQL Server Agent logs from the machine where it is installed:

    C:\Documents and Settings\All Users\Application Data\Acronis\FomatikAgent\Logs

    - MS SQL Server native logs from the machine where Acronis Recovery for MS SQL Server Agent is installed:

    C:\Program Files\Microsoft SQL Server\MSSQL\LOG

    - Task Service logs from the machine where Acronis Recovery for MS SQL Server Agent is installed:

    C:\Documents and Settings\All Users\Application Data\Acronis\TasksService\Logs

    - Windows System Information File from the machine where Acronis Recovery for MS SQL Server Agent is installed.

    - Specify where the backup archive is stored (i.e. NAS device, local drive, FTP etc).

    - Check whether a database can be backed up successfully by means of MS SQL native utilities.

After that please  contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Tue, 11/23/2010 - 16:09