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The name administrator could not be matched to a name in the address book.Initalisation of Mapi.dll failed

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Hello,
last week I installed Exchange 2007 on my 2008 server and today I download trial version of Acronis Recovery backup v1 (build 839)
I installed Console and Agent, added the Exchange server, logged in and when i tried to create a task I got the error
"The name administrator could not be matched to a name in the address book.Initalisation of Mapi.dll failed"

Any help appreceiated!

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Hello Eleftherios,

Thank you for posting and welcome to the forum. I will certainly resolve this issue for you.

It occurs because of the specifics of your database structure. As a workaround please create a new Exchange user account. Please check this article for more details and if fails to help, please collect this report and contact our Support team directly.

Please let me know if you have additional questions.

Thank you.

Hello Anton
thanks for the quick reply but I am afraid it didnt help.
I created a new user, who is a member of
Administrators group
Domain Admins group
Domain Users group
Enterprise Admins group

and as soon as I logged in and tried to take a backup, a NEW error came up!
Error code:9633798
"Exchange mailbox role does not exist or is disabled"

I serached for related articles and followed instructions and installed Microsoft Messaging API and Collaboration Data Objects 1.2.1 but still the same problem!

I am really very dissapointed now.
After the second error described above, I decided to uninstall the software and make a new clean install.
I unnstalled the Acronis Management Console but I get an error when I try to uninstall the Acronis Exchange Agent!
screenshot attached

Attachment Size
60305-94579.jpg 145.72 KB

Hello Eleftherios,

Thank you very much for replying.

I apologize for the difficulties but I would recommend to contact our Support team through chat, this is the fastest way to resolve issues. Or, you could provide me with uninstallation logs so that I can see why this problem occurs.

Let me know if you nee additional help.

Thank you.